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Workplace Experience Coordinator

Job Introduction

To be the first point of contact for building users who require facilities support. To be an ambassador for Sodexo and the services that they provide onsite. This position requires a proactive customer focused individual with an ability to communicate and build relationships at all levels. The person needs to have excellent organisational and communication skills with the ability to challenge in order to further develop the service offer, financial and company procedures awareness advantages as the role does require company trading duties

Role Responsibility

  • To provide a 5-star customer service experience to users of an allocated floor plate area
  • To provide Meeting Room Technology support in terms of assistance with connection and trouble shooting
  • To ensure that the site rules are followed and to assist the building users in adhering to these
  • To report all faults and issues to the relevant service partner as directed by the site services manager
  • To monitor and service the vend hubs and stationery hubs in the allocated areas, top up consumables as required
  • To deliver Hospitality and clear away within Legislative guidelines
  • To work as part of the business support team and use the maintenance helpdesk to log and close out work orders
  • To provide an induction support to building users as part of the AstraZeneca new Starter Onboarding process
  • To have a full working knowledge of the building including all services and day to day office equipment
  • To triage meeting room faults to the dedicated AV Team or service partners
  • To ensure all meeting rooms are fully operational and are appropriately laid out for meetings
  • Support customers with meeting room familiarisation and pre-meeting set-up
  • Cover reception when required
  • Conduct floor walks to ensure a high level of service delivery
 

The Ideal Candidate

  • Proactive
  • Resilient
  • Good listener
  • Excellent interpersonal skills
  • Reliable and trustworthy
  • Can-do attitude.
 

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.

Sodexo

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