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Working Cleaning Supervisor

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Working Cleaning Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • Responsible for cleaning your own designated working area.
  • Direct other cleaning operatives ensuring all areas are cleaned to the required standard.
  • Recruit, induct and development of the cleaning team.
  • Carry out annual appraisals.
  • Conducting weekly team briefs and as well as performance management.
  • Responsible for commercial contract compliance through conducting monthly audits and providing monthly updates to the General Service Manager and client on performance.
  • Ensure compliance to health and safety legislation to develop a safety conscious culture.
  • Establish strong working relationship with client to raise Sodexo’s profile and develop new business opportunities.
  • Enforce relevant statutory and company health and safety compliance on site, including maintenance of cleaning equipment.
  • Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract, the financial budget and working principles.
  • Plan staff rota’s and manages staff hours worked, sickness and annual leave to ensure staff are paid correctly. Report data to line manager on a weekly basis.
  • Ensure that cleaning standards are laid down, trained to staff, logged on training record cards and maintained.
  • Ensure that the safety signage is used appropriate at all times, e.g. wet floor signs and “warn” customers where possible.
  • Control cleaning material stores to an acceptable level, ensuring rotation and safety in storage.
  • Order stores as required following Company procedures through nominated suppliers approved by Sodexo.
  • Control the issue and usage of cleaning materials.
  • Carry out regular control checks to monitor cleaner’s performance and adherence to standards.
  • Complete the necessary documentation within the Sodexo framework as required. Carry out regular control checks and record the results on the forms provided.
  • Ensure strict supervision of all assets used in conjunction with the cleaning contract.
  • Liaise with the Cleaning Operatives to identify training required to implement the standards to facilitate the running of contract and deliver training as required.
  • Be aware of the condition of equipment, organise repairs/replacements as appropriate with the General Service Manager. Ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to management/client, ensure they are rectified and ensure equipment is not used until safe.
  • Maintain up to date knowledge of all chemicals in use and training in COSHH Regulations.
  • Comply with all Sodexo Company policies/procedures and client site rules & regulations.
  • Comply with all Company Client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place.
  • Cascade the information from the meeting back to the cleaning operatives.
  • Deal with lost property, ensuring correct procedures are followed.
  • Participate in any necessary training and team meetings as required to complete job responsibilities to the Company and clients standards.
  • Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which Sodexo provide.
  • Report any customer complaints or compliments and take some remedial action if at all possible.
  • Report immediately any incidents of accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate.
  • Cover in other areas during periods of holidays and sickness when requested by the General Service Manager.
  • Carry out other reasonable tasks as directed by management.
  • Assist in contract monitoring and monthly checks.
  • Manage & maintain the laundry & linen supply on site and within budget.
  • Attend weekly H&D Meeting.
 

The Ideal Candidate

  • Proven experience in leading a cleaning team of more than 10 operatives.
  • Build strong relationships with key stake holders.
  • Ability to demand cleaning standards are achieved on a daily basis.
  • Knowledge to coach & develop our ‘best people’  
  • Strong industry acumen and knowledge of cleaning services.
  • Ability to resolve HR matters quickly & effectively.
  • Good understanding of budget management.
  • Ability to solved problems and implement corrective actions efficiently.  
  • Previous experience of working in standards driven/compliance environments.
  • Strong knowledge of health and safety with the ability to complete risk assessments & safe systems of work  
  • Strong knowledge of COSHH regulations.
  • Ability to prioritise and deploy resources effectively.
  • Previous experience of conducting cleaning audits & presenting findings.   
  • Knowledge of external cleaning developments and innovations.
 

Package Description

Job Purpose

• To supervise a team of cleaning operatives to deliver a specific standard of cleaning, to company and client specification

 

• To be responsible for the safety and wellbeing of the cleaning operatives within your specified team.

 

Accountabilities

 

  • Supervise team on a daily basis to ensure building is clean and to required standard
  • Carryout specific cleaning duties assigned to yourself in line with the cleaning work schedules and matrix provided
  • Wear the company uniform at all times whilst at work
  • Wear any items of personal protective equipment provided
  • Comply to all client policies / procedures in relation to housekeeping / infection control / security
  • Compliance with Sodexo H & S policy and Safety Management System
  • Maintain a good H & S culture within team and understanding of Shells goals
  • Ensure that all requirements in relation to COSHH are adhered to
  • Ensure that all cleaning operatives adhere to the site/cleaning offer colour coding policy
  • Ensure that all requirements of the specified cleaning offer, are carried out
  • To attend to all faults in relation to cleaning machinery/equipment.
  • To report all building defects to the help desk
  • To deliver staff team Huddles weekly
  • To attend team / client meetings, as required
  • To collate information in relation to payroll
  • To complete all administration
  • Carry out Half Yearly & Annual PDR’s on team members
  • Undertake all required training in relation to all aspects of the cleaning service and offer
  • Conduct all required training with cleaning operatives in relation to operational/ legal / client /

cleaning offer and ensure matrix/training cards are updated

  • To ensure that all cleaning requests are dealt with in a timely manner and planon is managed
  • To liaise with the specified client contact and building users
  • To manage the ordering and distribution of cleaning consumables
  • Be aware of financial targets and manage accordingly
  • Ensure shifts are covered with correct number of team and overtime is managed
  • To undertake cleaning audits in relation to service delivery / offer compliance
  • This list is not exhaustive and changes to your duties form part of your contractual T&Cs in line with a reasonable request by the management team

 

 

Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”

  • No justifiable complaints from building users / client staff within your scope of works
  • Pass mark achieved in cleaning quality control audits for all areas and schedule completed
  • Compliance with Sodexo H&S Policy and Safety Management System
  • All Staff trained according to Annual Training Programme, H&S Passports are issued and completed on time
  • Work Schedules and Cleaning Specifications are followed and maintained
  • Planon tasks all completed within SLA
  • All deadlines and targets are achieved
  • Zero errors on payroll data submission

 

 

 

Skills, Knowledge and Experience

Essential

  • Experience of the undertaking of all cleaning tasks
  • Managing a team of operatives
  • Computer literate
  • Good verbal and written communications
  • Ability to work weekends 

Desirable

  • Knowledge of COSHH
  • NVQ in cleaning
  • Experience with working with customers
  • Flexible approach to role

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support exforces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

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