UK & ROI Account Manager

Job Introduction

Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Sodexo are pleased to present a fantastic opportunity to join our business as an Account Manager, from an outsourced integrated facilities management background.  Our ideal candidate will undertake responsibility for managing the delivery of multiple IFM services to a cluster of sites (within ROI, NI and London), ensuring outstanding service delivery and commercial management, working in partnership with our client to deliver client stakeholder strategy.

Role Responsibility

CONTRACT MANAGEMENT

• Understanding of contracts scope and form (eg payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards and penalties of Gain Share
• Ability to operate within a contract
• Ensure contract is being delivered in a cost effective way for the client and Sodexo
• Understanding of Sodexo contract compliance
• Ability to demonstrate commercial, retail, financial acumen in a blue chip client environment in order to in-crease patronage and decrease overall client costs through increased profitability.

FINANCIAL MANAGEMENT

• Preparation of contract level monthly P&Ls to show financial performance
• Evaluate financial performance to develop action plans to improve financial performance
• Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets
• Forecasting and budgeting and preparing month end reports for clients and Sodexo
• Monthly billing and invoicing to clients

CLIENT RELATIONSHIP MANAGEMENT (I.E. PROFITABLE CRM, MANAGING CLIENTS FOR ECONOMIC VALUE)

• Effectively manage the client relationship including proactive measurement with the clients for life process for retention and customer satisfaction using the Web of Influence to develop relationships with multiple tiers within the client organisation
• Holding regular meetings with clients to review performance with clients
• Understanding of Clients for Life process and methodology

SERVICE DELIVERY

• Assume full responsibility for contract outputs and management of services against contracted scope of works
• Ensure delivery of contract to agreed level of quality
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded

COMPLIANCE, ENVIRONMENTAL, HEALTH & SAFETY AND RISK MANAGEMENT

• Ensuring that the risk related to new and existing services have been established, assessed and mitigated against
• Managing vendor compliance in line with Sodexo's procedures
• Ensuring the Risk Register is completed and Business Continuity Plans are up to date and can be implemented when needed
• Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety)
• Implementing  any actions arising from the risk register
• Ensuring that H&S procedures and standards and central H&S directives are being complied to, including ensuring that contractors comply with necessary standards
• Ensure compliance against Unit Business Health Check

PEOPLE MANAGEMENT/LEADERSHIP

• People resource management - including coaching, development and employee engagement
• Responsible for the leadership of all employees including effective resource management, recruitment, induction, EPAs/PDRs, development, coaching  and performance management
• Coaching team to find resolutions to problems and work more effectively
• Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure
• Communicating corporate messages and information to the team and manage upward communications
• Oversee labour management and ensure that this is being managed effectively
• Understanding of Sodexo’s people polices and management tools
• Comprehensive knowledge of contract(s) scope and form (e.g. variation control), managing the IFM services to and across the site.
• Performance management across teams and service lines, reporting and monitoring of performance
• Financial management to ensure control of spending and budgets
• Assume responsibility (with multiple clients on site) for contract outputs and management of services against contracted scope of works

The Ideal Candidate

ESSENTIAL

• Experience of having operated successfully within an outsourced integrated facilities management environment 
• Demonstrable track record of developing successful operational strategies across a broad portfolio of IFM services
• Strong understanding of outsourced contracts and service management for all services and the risks associated with corporate manslaughter, security, and  potential to manage technical services
• Capable of delivering compliance and understanding regulations including the ability to follow Sodexo, cli-ent and local site policies and health and safety procedures
• Knowledge of risk and compliance processes, protocols, escalations and resolution methods
• Contractual knowledge of services sold and implementation of operating standards
• Ability to engage with service line experts to deliver high standards of service
• Exceptional client relationship management skills
• Considerable experience in sector contracting and sector technical service delivery 
• Proven financial acumen essential with demonstrable commercial experience and business acumen
• Ability to understand data, spot trend and prepare reports – highly analytical
• Proven track record of initiating and leading demanding business change programmes
• Proven experience of developing profitable relationships with clients through the ability to build strong relationships and manage their expectations; including soft client relationship management skills, strong influential, interpersonal and communication skills
• Proven experience in identifying new business through entrepreneurial behaviour
• Proven track record of leading and managing experienced operators and large numbers of employees
• People skills, experience in people management, creating a one team approach
• Ability to analyse use of labour to ensure it is used in an efficient way
• Ability to assess talent and development needs and manage performance
• Excellent communication, influencing and facilitation skills
• High standards of numeracy and written communication
• Security Industry Associated (SIA) Licence

DESIRABLE

• Knowledge of Sodexo systems and processes
• NEBOSH (or equivalent) – National General Certificate and/or Diploma
• BIFM Qualifications – Part 2, or relevant professional development

CAPABILITIES

• Demonstrate energy , drive, innovation and enthusiasm – an essential skill  to work with multi on site clients in a fast performance driven FMCG culture

About the Company

At Sodexo, we believe that by developing our people we can make a real difference to their individual success and the success of the business, therefore you will work in a collaborative manner with the sales and account management colleagues as well as service operations teams. It will be your responsibility to drive innovation through your team, bring fresh ideas and drive services that improve quality of life for our Clients and Consumers.

 
If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;
Careers within Corporate Clients