Training Administrator

Please Note: The application deadline for this job has now passed.

Job Introduction

We have an excellent opportunity for someone to join the Sodexo team at Ascot in the staffing and training team as Training Administrator. Ascot Racecourse is synonymous with quality, excellence and a memorable customer experience, few sporting venues in the world can match the history or prestige of Ascot. We employ a large number of casual hospitality team members at Ascot, which we put through our industry leading Ascot Academy Programme; this ensures employees are trained on how to perform in their role at an exceptional standard. You will provide admin support to the team ensuring service excellence across all our hospitality areas.

Role Responsibility

You will provide administration support to the Ascot Academy Programme, ensuring new starters are onboarded by booking and delivering initial training sessions, ensuring new starters possess the appropriate skills and knowledge prior to working at any race days or events. You will also support the e-learning programmes, uploading new starters onto the system, updating completion modules, administering user records and occasionally creating additional e-learning material. It is imperative that our teams operate at a high level and this role involves monitoring casual staff performance, including additional training support during race days and events, from using the tills, customer service and hospitality service. As part of the wider HR team you will also support in recruitment, communication with our casual workforce and engagement of employees through team briefings and newsletters. This is an excellent opportunity for someone that is passionate about training, has high attention to detail and would like to develop further in this area.

The Ideal Candidate

Experience of working in an administration role within a training team or function.
Passionate about Customer Service and Service Excellence.
Strong organisational and time keeping skills with good written and verbal communication
Confident in the use of MS Office Systems
Comfortable in working as part of a small team
A flexible approach to working hours, for prolonged periods of time during event season.

Package Description

£22,000 + Benefits

Salary	£22,000
Frequency	Annual
Job Reference	SDX/RF88404/27108/RM
Contract Type	Permanent – Full Time
Closing Date	27 February, 2017
Job Category	HR
Business Unit	UK Sodexo Live
Location	Ascot, England
Posted on	14 February, 2017

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