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Trainer (Learning and Development) Hospitality and Service Excellence

Please Note: The application deadline for this job has now passed.

Job Introduction

We are looking to recruit a Trainer to join the Sodexo team based at Ascot racecourse to deliver operational and service excellence training to front line and management teams (hospitality and events). This role will ensure the strategy to drive service excellence across the Sports and Leisure business is achieved, through working with the HR and Operational teams to design and deliver learning and development activities. This role will impact teams across a variety of our sites and also for our major events business, including Royal Ascot.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

 

Role Responsibility

  • Conduct face to face skills training to site teams on a broad range of topics, including but not limited to Service Excellence programmes, service skills, induction/orientation training
  • To develop a structured training calendar for service excellence delivery across the various business areas
  • Regularly audit and monitor on-site training activity, including but not limited to GREAT, FLOW, Induction and Service Excellence training
  • Build the confidence of site teams in delivering in-house training
  • Support the implementation of training plans for new contract mobilisations
  • Work with the Head of People Operations to devise bespoke training plans to support the needs of the various business areas
  • Design, build and launch into the business E-learning modules to support the development and growth of casual front-line teams
  • Collaborate with the Head of People Operations to develop and implement site-specific Service Excellence/Training agendas
 

The Ideal Candidate

  • Confident in delivering operational and service training to groups of various sizes
  • A confident public speaker, with excellent written and verbal communication skills
  • Experience of working within a hospitality/customer service industry
  • Creative and passionate about delivering memorable guest experiences
  • Able to work independently as part of a remote team
  • Flexibility to work some weekends, during events.

Package Description

Circa £30,000 + Benefits

About the Company

Our mission is improve the quality of life of Sodexo employees and all those we serve, and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We work to improve the well-being of people across the globe through our unique range of expert services and the talent of our teams. As one of the world’s largest employers and a
company of “people at the service of other people,” we are committed to being an employer of choice – providing jobs for our people, as well as training and opportunities for internal promotion to help our employees move up the career ladder.

Salary Circa £30,000 + Benefits
Frequency Annual
Job Reference SDX/RF1250/RM
Contract Type Permanent – Full Time
Closing Date 08 February, 2019
Job Category Hospitality
Business Unit UK Sodexo Live
Location Ascot, England
Posted on 31 August, 2018

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