Territory Field Manager

Job Introduction

To ensure that client properties are open and operating at all times, assets are maintained, statutory requirements are met and that the supply chain is operating in accordance with SLA within a set geographical area (territory). Effective collaboration with the client supply chain members (TFM, security, FF&E, project management and lease/landlord to ensure exceptional customer service is provided on a daily basis to the DWP. Address any supply chain member performance issues to the satisfaction of the Authority and escalate as required in accordance with SLA. Maintain a visible presence to DWP employees and suppliers,   identifying process improvements within the field which will improve service delivery standards to the DWP estate. Propose, implement and monitor specific service solutions in order to achieve savings and productivity requirements for DWP

• Oversee all operational activity within defined geographic area (service delivery from supply chain members, change programmes and projects), utilizing reporting insight and data analysis to ensure the smooth, safe and efficient day to day running of the Authority estate.
• Auditing supplier performance, property condition and customer satisfaction
• Work proactively with supply chain members to drive and improve performance and to identify innovation and opportunities that will enhance the customer experience
• Act as a point of contact for escalation of property issues, escalating issues as required to regional field manager and ensuring that any remedial actions are taken
• Act as a Sodexo ambassador and SME of the integrator model
• Ensuring safety in complex and challenging operating environment to exceed industry standards and protect Sodexo and DWP’s employer brand.

Role Responsibility

• Oversee and manage the effective delivery of facilities related services across all supply chain members (including Sodexo delivered services) to ensure in line with contractual and statutory requirements.
• Provide effective performance management of supply chain members: reviewing assets, undertaking audits, identify health and safety issues, compliance, checking risk assessments, assisting service issue resolution –drawing upon subject matter expertise within the wider team as required.
• Manage and address any compliance issues relating to supply chain members, collaborating with the supply chain manager in the first instance and then escalating  in accordance with SLA
• Help facilitate a cultural shift within DWP by engaging appropriately with DWP colleagues and customers, using appropriate communication channels, sharing best practice/learning, upskilling and training and undertaking joint audits and site visits in order to encourage new ways of working and embed the change in operating model
• Assure the safety of colleagues, customers and contractors through the implementation and management of effective safe ways of working and processes.
• Implement 24-hour incident management ownership for every location to ensure there are appropriate procedures and processes in place to ensure remedial action.  Raise work orders in line with financial controls to rectify any issues,
• Attend regular meetings (frequency TBC with SCP) with key supply chain partners and Authority site personnel, utilizing management information to drive service delivery and performance.
• Review proactive and predictive maintenance opportunities and processes to ensure fit for purpose
• Assist the programme management team to oversee the delivery of projects, ensuring all works are initiated and delivered to high standards with all statutory requirements met.
• Deliver annual service improvement plan ensuring that it reflects customer feedback and is communicated fully to key stakeholders within territory. 
• Support contract management team and DWP in the collation of evidence in relation to any service breaches, ensuring all steps have been followed in accordance with procedure and that there is an appropriate audit trail.
• Assist in the design and implementation of field surveys to support/improve the performance management system data, providing a rich qualitative source of supplementary data
• Manage clients proactively and professionally, in line with Clients for Life ensuring Sodexo delivers service in accordance with the client’s business objectives - establishing a dynamic and positive culture for co-operative business relationships and improvements to service
• Constructively challenge current thinking and practice, offering new ideas, alternatives or improvements to existing solutions, offers and approaches
• Take ownership of personal development, complete all Company HR processes including developing plans, objective setting and employee performance appraisal

The Ideal Candidate

• Up to five years’ experience gained in an integrator or similar operating model/the delivery of outsourced management services
• Experience of building constructive relationships with internal and external service providers
• Demonstrable experience in FM/premises/property related industry  within Estates and/or any of the supply chain towers
• Effective presentation skills with the mental agility to ‘think on feet’ and provide convincing answers with practical solutions.
• CAFM and management information reporting
• Manage multiple workloads and shifting priorities
• Ability to interpret and utilise data
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Achieve set standards and operate to performance criteria; for example health and safety, hygiene
• Self-motivated and able to work on own initiative within a team environment

Desirable

• Public sector experience
• Related FM qualifications

Package Description

Competitive salary plus benefits including pension, option to 'buy' additional flexible benefits such as holidays, healthcare etc

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.