Telecom Communications Supervisor (Hospital Helpdesk, Switchboard)

Job Introduction

We are looking to recruit a Communications Supervisor to help provide speedy, efficient and courteous operation of a Hospital Switchboard, Helpdesk and Information Desk as well as Radio/paging equipment as required.

In this role, you will demonstrate a professional experience of the Hospital to callers with a helpful attitude towards all queries received and assume a supporting role to the Communications Manager.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).
 

Role Responsibility

• Assist all callers and internal users of the systems in a helpful and courteous manner.
• Operate the radio/paging system equipment as required.
• Be fully conversant with and utilise all extension and switchboard features in efficient handling of all calls and callers.
• Liaise with all levels of staff within the Trust and members of the public in general.
• Respond to “CRASH” (Cardiac Arrests) calls, Fires, Bomb calls, Major Incidents and any other notified emergencies in accordance with the Trust and Departmental procedures.
• Promote by example and help to maintain service levels and standards within the Department especially in Customer Care and speed & quality of answer.
• Maintain formal and informal communication with Trust Managers related to service activities/working group.
• Emergency 2222 call records to be scanned on a daily basis and prepared monthly for the Resus Officers.
• Dealing with complaints (internal as well as external).
• Rotas to be up to date and vacancies covered to ensure a smooth running of the Communications departments.
• Helpdesk and Information desk duties are inclusive of the role.

The Ideal Candidate

Essential:

• Education/Qualifications - Good Level of general education.
• Skills/Abilities -  Keyboard Skills, Excellent verbal communication skills, able to maintain a calm courteous and efficient manner at all times, experience of working on a hospital switchboard.
• Experience - Dealing with all types of people over the telephone.
• Personal Qualities - Smart, clean and well presented, team worker, practical with a common sense approach, friendly, considerate, approachable and reassuring, honest & patient.
• Work Related Circumstances - Must be able to work flexibly, must be willing to do reasonable additional hours as and when required.

Desirable:

• Skills & Abilities - Previous experience of working in a customer led environment.
• Experience - Previous supervisory experience, working in a busy service environment.
• Work Related Circumstances - Capable of working to time constraints and under pressure.

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.