Technical Support Engineer (building services/electrical)

Job Introduction

Sodexo Corporate Services are pleased to release a brand new opportunity for 2x Technical Support Engineers for our client's sites in Cambridge and Luton, with travel in between.

As Technical Support Engineer, you will implement the site asset management strategy and delivery of asset maintenance, ensuring effective asset lifecycle management for building, facilities and equipment for a given area.

You will lead a team in the service delivery of technical services, ensuring compliance with all relevant statutory and regulatory obligations for asset management.

Role Responsibility

• Accountable for hard service delivery for all aspects Sodexo activity in the area, interaction with local customers to ensure high level of customer satisfaction and service delivery improvement initiatives. Follow up any customer complaints.
• Appointed person for all technical services in the area, ensuring continued SHE compliance and completion of inspection remedials.
• Ownership of all documents relevant to inspection readiness, e.g. expert packages.
• Continued improvement of the area KPI’s.
• The role holder will be expected to respond to emergency calls
• The role holder will develop and oversee delivery of the energy improvement plan for their area.
• Own any local engineering risk assessments and SOP’s
• Responsible for the area asset improvement plan.
• Responsible for the area’s adherence to the service level agreement.
• To drive performance improvement in the area.
• To ensure continuous improvement of the service through techniques such as RCA’s, PDR’s, lean processes.
• Ensure correct use of SAP and Prime systems.
   

The Ideal Candidate

Essential

• Broad technical understanding of building/electrical services and 'the trades'
• A highly customer focused leader, motivating and driving performance in teams to deliver high standards of service and cost effectiveness.
• Capability of leading a small technical team in a regulated environment where asset performance is a business critical requirement
• Well-developed knowledge of maintenance processes, and the application of best practices and the effective deployment of maintenance strategies in technically complex customer environments
• Experience of integrated risk management and the methods employed to manage engineering risks, hazards and controls.
• Full understanding of H&S and other regulatory obligations applicable to asset management
• A sound grasp of all the services delivered by FM and will understand the impact on customers

Desirable

• To have developed from a technician/HNC background supported by substantial experience of similar roles and/or a member of professional FM and/or engineering organisations e.g. BIFM, IMechE, etc.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process