Technical Support Administrator

Job Introduction

Sodexo Healthcare are currently looking to recruit a Technical Support Administrator at the Manchester Foundation Trust, to accurately collate, analyse and present data to the technical operational management team to ensure compliance and targets are maintained.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Accurately collate requests for overtime forms for personnel, act as the first level of sense check
• Log weekly overtime in the overtime file
• Review reactive jobs in Blue print / Maximo for known rechargeable activity, collate material costs and associated labour hours, complete a recharge pack and initiate contact with customer for a PO
• Record all requests for Permits in the permit file capturing all required information
• Complete PO request forms for goods / services required and send to the Finance Hub for processing
• Raise POs for Agency labour, ensuring that labour and the reason for it is pre-approved and logged in the agency labour check list
• Act as the point of contact between Supply solutions and the operations to ensure suppliers are available / queries logged
• Production of contractual documents to accurately apportion costs incurred during maintenance works on site
• Collation of all information required for contractual reports in a timely manner to allow review and editing by technical managers before submission
• Record accurate minutes and ensure timely re-distribution are provided for all department meetings
• Compile audit evidence for Contract Performance Monitor/ External Specialists/ Authorities
• Maintain formal and informal communication with Trust managers related to services activities/ working group. Develop good working relationships with clinical and non-clinical staff at all levels
• Use of IT systems to include the CAFM, SharePoint and subcontractor systems to provide, monitor and report data within the Quality Assurance and other management reporting systems

The Ideal Candidate

• Proven experience within a similar role
• NVQ Level 3– Administration or equivalent
• Self-motivated and able to adapt to changing priorities
• Able to demonstrate an aptitude for problem solving using a logical approach
• Good understanding of Health and Safety at Work regulations
• Must be computer literate
• Must be able to demonstrate good verbal and written communication skills
• Good level of mathematical skills

Desirable:

• Previous experience within a Health Service context
• Demonstrating maturity in working with Hard FM groups
• Any specialist knowledge relevant to the health care environment
• Previous experience using Sharepoint and CAFM systems

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week, flexibility is a must.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.