Technical Services Manager

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19^th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Are you looking for an opportunity that will enable you to utilise your skill set to the max?

Sodexo is looking for an energetic Technical Services Manager with a real ‘can do’ attitude to work with and engage teams while being responsible for FM technical services, delivering Technical Services on site, managing planned and reactive maintenance services and helpdesk operations and  ensuring H&S compliance.

Role Responsibility

    Effective Ownership to manage the quality and compliance of services provided across Worthing site. To interface with Service Leads, Operational Managers and Clients to ensure all service standards are met or exceeded.
    Work in partnership with both GSK/ Sodexo Operations team, ensuring a joined-up approach to EFM service delivery
    Ensure that all Safety, Compliance and Quality processes are followed and gaps identified and escalated to resolution.
    Supporting Clients Management Targets and Strategies
    Ensuring the provision of suitable Business Continuity measures
    Identify and progress growth opportunities in line with Account Strategy and to support Client Business needs.
    To control and monitor financial performance of designated area, in line with pre-determined budgets.
    To ensure that technical services is integrated with wider service delivery, providing high level of customer satisfaction  
    To establish and maintain relationships with individuals at all levels within the business and the client organisation
    Responsibility for developing and maintaining strong working relationships with our customers, identifying and initiating innovative service delivery excellence methods which are in line with our customer’s wider business objectives
    To liaise with customers and stakeholders in the design, preparation and implementation of selected project work and minor works, i.e. planning, estimating, commissioning, budget control and change management
    To coordinate the response to formal Quality/Compliance audits performed by either the client organisation, external regulatory authorities and or Sodexo Internal audits.
    Support by deputising for the site lead when not on site.
    Deliver 100% compliance with all contractual SLA’s and KPI’s for technical services delivery
    Work planning processes are delivered effectively and efficiently, making best use of available resources
    Consistent delivery of Sodexo’s “Management Expectations” successfully across all key areas.
    Quality management systems in place and being used to manage all technical services documentation (e.g. Job Plans, O&M Manuals, Procedures, Business Continuity Plans, Risk Assessments, Method Statements etc)
 

The Ideal Candidate

Essential
•    Experience of working in a similar role within the service industry at a comparable level 
•    Good commercial and communication skills, must be able to demonstrate effective verbal and written communication 
•    Able to work on own initiative within a team environment
•    Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
•    Analyse problems analytically, develop opportunities and implement innovative solutions 
•    IOSH qualification or equivalent - completion of internal SHE online training to IOSH mandatory
•    Project management with CDM experience
•    Commercial/contractual knowledge 
•    Minimum of HNC / HND / Degree in Electrical/Mechanical/Building services engineering or equivalent
•    Engineering management experience and a track record of delivering performance/service improvement to meet contractual targets
•    Ability to advise, negotiate and influence at all levels
•    Experience in both defining and delivering to annual budgets relating to all site technical services expenditure.

Desirable, but not essential

•    Proven experience of managing client relationships 
•    Proven track record of leading, managing and developing a team

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process