Technical Operations Technician

Job Introduction

HMP Forest Bank are recruiting for a Technical Operations Technician.

You will develop and propose changes to enhance the delivery of service to customers of the SJS, Education and Healthcare networks as well as the CCTV/alarm/Cell Call and phone systems.

Sodexo Justice aims to change lives for the better by reducing reoffending and improving the quality of life for those under our supervision and in our care. We deliver safe, effective and innovative custodial and community rehabilitation services that challenge offending behaviour, protect the public and offer individuals the opportunity to change their lives for the better. We deliver the total operation of five prisons within the UK and own six Community Rehabilitation Companies in partnership with crime reduction charity Nacro.

HMP Forest Bank serves the courts of Greater Manchester and maintains strong links to the local community with a focus on resettlement. We aim to deliver quality of life services and support people to change their lives for the better.

Opportunities for learning and developing work-ready skills are on offer for all who come in to custody, but our commitment to reducing reoffending in local communities does not end at the prison gate. We support people released from custody through innovative partnerships in substance misuse services in Bury and Oldham, working with people to maintain recovery and lead law-abiding lives.

As well as the 16 residential units on site, there is a healthcare centre, gym, library, workshop complex, visits hall, chaplaincy and kitchen. The prison’s capacity stands at 1,460, holding adult men both on remand or sentenced and young prisoners between the ages of 18-21 years.

For more information on working in Justice within Sodexo please see Careers in Justice

Role Responsibility

• Completion of daily checks, daily tool checks and supporting documentation
• Logging of all calls.
• Processing of basic change requests e.g. new user setup, file/folder access, leaver forms
• Checking and release of emails through MailMarshal
• Production of FAQ guides for all supported systems
• Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion  of GRN forms and resolution of any issues with orders
• Installation of new equipment, Fax’s, phones, scanners, printers.
• General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.
• Completion of the Quarterly security group audit

The Ideal Candidate

• First-rate knowledge/familiarity with MS Office (2003, 2007 and 2010 versions) and excellent knowledge of Windows XP and Windows 7
• Previous experience in a First Line Systems support or similar IT role would be advantageous
• Ability to work individually or as part of a pro-active team.
• Attention to detail.
• Ability to prioritise workload
• Ability to work outside normal office hours as dictated by projects/incidents

Package Description

£20,500 per annum plus benefits including free parking, free meals on duty, pension and shopping discounts.

37.5 hours per week

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.