Technical Operations Manager (Hard FM/Maintenance)

Job Introduction

The Technical Operations Manager will be responsible for planning, coordinating and executing organisational technical processes from start to finish. This will encompass the in-house and outsourced processes to deliver hard services in addition to the lifecycle programme. This includes managing the strategic partners and contractors, to ensure cost effective delivery of planned preventative maintenance programs, responding to the ‘reactive’ needs of the business, ensuring continuous improvement and financial performance within agreed budgets. 

This role is suitable for an ambitious individual who is looking for a strong career path and will work with other Technical groups within Sodexo to ensure consistency of processes and procedures, and to avail of best practice and company guidelines and frameworks. This person will work very closely with the PPP Contract Director and the Sodexo Service Operations Teams to develop Technical Training for the Facility Managers and the onsite teams.

Role Responsibility

• Develop and manage a framework to ensure consistent delivery of hard services across all sites, in compliance with the contractual, statutory and H&S obligations. Framework to include agreed formats for quotations, POs and invoices, in line with annual rate cards and services works breakdown.
• Complete specialised training to support sites by being the competent person in areas such as Confined Spaces, Water management, etc. Work with Service Ops to ensure appropriate training and auditing of responsible / competent persons at site level.
• Ensure that all aspects of services are delivered in compliance with the Operating Contract, Statutory legislation and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all FM services
• Support the site Facility managers to ensure that works are delivered in a timely manner to avoid Unavailability or service failure deductions.
• Work with Commercial and Procurement Teams to ensure that service level agreements are in place where possible, and all works are undertaken by the most cost effective manner using either self-delivery or suppliers.
• Build relationships with Service partners and chair regular planned meetings where appropriate.
• Develop supplier scorecards to measure quality and performance indicators of all services, to be reviewed by Operations and Technical Services Managers and presented at supplier meetings.
• Ensure detailed supplier reports are delivered to the FMs in a timely manner, and track all recommendations to closure, ensuring FMs confirm costs against the agreed rates.
• Conduct annual condition surveys with relevant site personnel to develop annual and 5 year maintenance and lifecycle plans, in conjunction with the end of contract handback criteria.
• Liaise with the development team to support the build and deployment of the proposed new CAFM system, including asset validation, maintenance scheduling as per SFG20, system testing and staff training.
• Agree annual maintenance budgets with Operations and Technical Services Managers and ensure that works are delivered within budget.
• Support the FM in all technical issues, by considering all possible solutions and review the contractor’s proposed methodology, assess replace versus repair decisions, review quality of workmanship.
• Ensure the cultivation of innovation and best practice and share across the wider business unit.
• Ensure Statutory and Mandatory Compliance across the contract.
• Ensure that hard services are delivered against agreed SLA’s and KPI’s.
• Hold a technical Qualification to FETAC Level 8 or equivalent and demonstrable technical experience and/or qualification in building services.
• Have the ability to interpret and utilise financial and commercial information.
   

The Ideal Candidate

Essential

• Strong contractor management skills and understanding of safe work practices and work permits.
• Good communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions.
• Proficient IT skills, including Excel, Word & Microsoft office.
• Strong financial acumen, ability to manage to budget and understand key financial drivers.
• Must have a good understanding and can demonstrate expertise in all aspects of the services delivered in an Integrated Facilities Management contract.
• Strong analytical skills and attention to detail.
• Self motivated and able to work on own initiative within a team environment.
• Resilience when working with challenging customers and complex situations.
• Proficient IT skills, including Excel, Word & Microsoft Office.
• Be available to respond to out of normal hours emergency situations.
• Must satisfy An Garda Siochana vetting check.
• Hold a full clean driving licence.

Desirable:

• Previous experience within the Public Private partnership arena.
• Experience of working to ISO 9001, ISO 14001 and OHSAS 18001.
• Professional Member of BIFM or Member of other appropriate professional bodies.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.