Technical Operation Technician (IT Support)
Job Introduction
HMP Bronzefield are currently recruiting for a Technical Operations Technician.
You will provide assistance to customers using the SJS, healthcare and education networks and CCTV, alarm and cell call systems to enable them to make effective use of these systems and equipment. You will work with the Tech Ops Engineer and Tech Ops Manager to identify problems and find workarounds and permanent resolutions You will also be required to log all incidents and act as a 1st point of contact for the site IT dept.
Awarded a bronze accreditation by Investors in People, HMP YOI Bronzefield focuses on providing needs-based services and programmes aimed at rehabilitating and maintaining the well-being of prisoners.
HMP YOI Bronzefield is an all female prison that can hold up to 527 women.
Sodexo Justice Services delivers custodial and community rehabilitation services that challenge offending behaviour, protect the public and offer individuals the opportunity to change their lives for the better. We deliver the total operation of five prisons within England, Scotland and Wales and own six Community Rehabilitation Companies in partnership with crime reduction charity Nacro.
Role Responsibility
- Completion of daily checks.
- Competition of daily tool checks and supporting documentation
- Logging of all calls.
- Processing of basic change requests e.g. new user setup, file/folder access, leaver forms
- Checking and release of emails through MailMarshal
- Escorting of 3rd party contractors
- Production of FAQ guides for all supported systems
- Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion of GRN forms and resolution of any issues with orders
- Installation of new equipment, Fax’s, phones, scanners, printers.
- General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.
- Completion of the Quarterly security group audit
The Ideal Candidate
- First-rate knowledge/familiarity with MS Office (2007, 2010 and 2013 versions)
- Excellent knowledge of Windows 7
- Previous experience in a First Line Systems support or similar IT role would be advantageous
- Ability to work individually or as part of a pro-active team.
- Attention to detail.
- Ability to prioritise workload
- Ability to work outside normal office hours as dictated by projects/incidents
Package Description
£20,000 pa (Plus London weighting) plus excellent benefits including free meals and parking, group discount schemes and pension
About the Company
Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defence sites, prisons, sporting events and visitor attractions. Sodexo is committed to safeguarding and promoting the welfare of children and vulnerable adults. All roles will require applicants to undergo screening appropriate to the post, including checks with past employers and Disclosure Barring Service (DBS) and/or Disclosure Scotland (Scotland).
