Systems Support Specialist
Job Introduction
We are currently recruiting for a Systems Support Specialist. Location is flexible; we would consider home working a few days a week with regular visits to Salford (UK), visits to client sites and other Sodexo offices will also be required from time to time. You will help ensure the smooth running and growth of our Operational Systems (specifically EQMS – Electronic Quality Management System during the first 12 months). This will include building a deep technical understanding of the features and functions of the system, sufficient to be able to provide support and consultancy to end-users of EQMS.It will also be necessary to have a high-level understanding of the business processes that EQMS supports.
This role has scope for career development and as such would ideally suit someone who is currently working with systems in an IT environment (e.g. helpdesk) with the ability to quickly learn the EQMS system and become an expert. You must be comfortable working in a change environment as with this role no two days are ever the same
Role Responsibility
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The Ideal Candidate
- System administration experience, understanding of good IT working practices
- Ability to analyse and understand business requirements, challenging them where appropriate
- Ability to convey technical solutions to business colleagues in non-technical language
- Customer Service experience. Able to build and maintain relationships with colleagues and suppliers.
- Some flexibility in working hours: this is a global role and as such there are occasional requirements to be available in different time zones (e.g. Asia, North America)
- Excellent communication skills – Written and Oral
- Educated to GCE A-Level or equivalent, with GCSE in both Maths and English
- Driving licence with ability to travel as required
Desirable
- Commercially aware, able to advise on the cost and value of activities
- Previous process development experience
- Experience of working with business-critical systems
- Software testing experience
- Foreign languages (Spanish or French would be advantageous)
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
