Switchboard Operator

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Switchboard Operator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

To answer and manage all internal and external calls received, resolving customer queries effectively and efficiently in a polite and courteous manner.
To use questioning and listening techniques to identify customer requests / queries and action accordingly.
To carry out the daily log-on and test procedure and closing down procedure as appropriate.
To be fully aware of the current emergency / reporting procedures and be prepared to implement these should the need arise.
To operate the switchboard /operator console competently
To undertake pro-active database updating and recording of ‘out of database’ information

The Ideal Candidate

To maintain awareness of and respond to service levels and deliver to service standards and objectives.
To promote the brand act as an ambassador when carrying out all duties.
To be punctual and reliable,
To undertake administrative duties efficiently as and when required.
To assist with any other Front of House tasks as and when requested.
To actively support others taking on additional responsibility as and when necessary to the delivery of excellent customer service.
Keep up to date with the client and events to ensure that customers receive accurate and consistent information.
Contribute/assist in championing the need for continuous improvement.
To be receptive and adaptive to change in a fast moving environment.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Salary	£11.00 - £11.15
Frequency	Hourly
Job Reference	SDX/TP/453493/52249
Contract Type	Permanent – Full Time
Closing Date	16 December, 2019
Job Category	Administrative
Business Unit	UK Corporate Services
Location	Diageo Park Royal NW10 7HQ , England
Posted on	05 November, 2019

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Switchboard Operator

Job Introduction

Role Responsibility

The Ideal Candidate

About the Company

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