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Switchboard Operator

Please Note: The application deadline for this job has now passed.

Job Introduction

We are currently looking to recruit an experience Switchboard Operator to provide a switchboard service to both internal and external customers of the organisation at The County Hospital in Hereford.

 

 

Role Responsibility

•             Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or bleep systems.

•             Answer incoming calls both internal and external, greeting callers, providing information, transferring calls and/or taking messages as necessary.

•             Route emergency calls appropriately.

•             Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.

•             Relay and route written and verbal messages.

•             Monitor alarm systems in order to ensure that secure conditions are maintained.

The Ideal Candidate

We are a highly enthusiastic and motivate team, here to support and handle all calls for Stoke Mandeville Hospital, Wycombe Hospital and Amersham hospital internally and externally 24 hours a day 365 days a year.

We are looking for a telephonist / switchboard operator who is outgoing, motivated and hardworking individual to come and join our friendly, helpful switchboard team.  You’ll play a key role in the smooth day to day running of our switchboard. As a switchboard operator, it is important to be clear, positive and compassionate with all communication skills and to understand the type of calls that are handled by our team.

As a hospital we have a duty of care to all and have a strict confidential and data protection policy that must be adhered to at all times.

This is a hands-on role and we are looking for someone with proven customer service experience, excellent organisation skills and with the ability to work in an ever changing environment.

Package Description

This role requires shift work, as we cover 24 hours 365 days a year.

37.30 hours per week, enhancements given.

£8.53 per hour = enhancements

About the Company

Sodexo Healthcare is a leading provider of services to the NHS in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (diagnostic pathology as part of a joint venture, equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

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