Retail Catering Manager (Fast Food)

Job Introduction

We are currently looking to recruit a Subway Manager to oversee the daily management of our new Subway store at Wythenshawe Hospital.

You’ll ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction – completing all relevant checks, standards, food and health and safety checks and taking necessary remedial action or escalating when required.

If you have the ability to monitor, lead and develop a team of people increasing; individual effectiveness through leadership, motivation, communication, coaching and training – this is a fantastic opportunity for you.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (diagnostic pathology as part of a joint venture, equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Lead the team on shift to deliver the best Subway experience to every guest
• Manage the stock and order systems for food and consumables ensuring that the store has 100% supply of items for the customer
• Ensure all cash and stock is kept secure and that all necessary action is taken to ensure the handover of stock and cash is done in a secure manner
• Ensure the store is opened and closed, adhering to all company standards, policies and procedures
• Train and coach team members as required to support them in delivering their roles effectively to Subway Franchise standards, including Subway University
• Deal with and resolve customer complaints
• Monitor the store KPI reports and translate in to daily action as required
• Implement marketing updates and new POS to meet Subway Franchise standards

The Ideal Candidate

• Experience of Catering or Retail
• Previous Supervisory experience in a Retail customer facing environment
• Effective communication and customer care skills with patients, visitors, customers, clients, and staff
• Strong interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
• Financial awareness in managing budget
• Proficient IT user (Excel, Outlook, Word)
• Ability to work under pressure and to deadlines
• Understanding of relevant Health and Safety, Employment and other legislative requirements

Desirable:

• Knowledge of NHS policies, equipment requirements, management
• Experience of working within a unionised environment
• A firm understanding of the Subway’s way of working

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

37.5 hours per week - requirement to work weekends and evening shifts in line with the needs of the operation

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.