Soft Services Manager

Job Introduction

Are you an experienced Soft Services Manager with a proven track record? Have you always wanted to work for a truly global company? Does managing Soft services at a modern blue-chip company site sounds like your next challenge?

You would be the main point of contact for Sodexo on site, to manage and control site Soft Services - cleaning, mail room, front of house and customer experience services.

This is an excellent opportunity for a dynamic manager to progress within the integrated FM business along with the opportunity to develop skills to progress into senior management.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Role Responsibility

• Manage Front of House, Cleaning and Mail Room services across the site
• Monitor, manage and review all aspects of services daily
• Ensure the team co-ordinate the delivery of exceptional front of house services
• Implement safe working practices to ensure safety of building occupiers and visitors
• Monitor the team’s performance promoting achievements and identifying weaker areas for improvements
• Ensure all services are covered at all times (Holidays, sickness and absences) across the site
• Attend to any reasonable request made by line manager or the client and act as the main point of contact for all soft services requests
• Carry out regular contract performance meetings with line manager and client
• Support line managers through regular meetings
• Stocktake of consumables, ordering and monitoring and identifying any shortage to your line managers
• Ensuring approval procedures are followed at all times
• Ensure all training and development folders are up to date and relevant training carried out
• Ensure all risk assessment are completed for all site task and in date
• Ensure all COSHH folders are up to date
• Ensure that Sodexo accountancy, documentations and administration procedures are delivered to the required contractual specification
• Maintain the standards and carry out daily service audits across sites once a month

The Ideal Candidate

• Strong financial acumen and commercial awareness
• Excellent communication skills and able to communicate at all levels
• Proven management experience in a Corporate Soft Services environment
• IOSH Managing Safety Qualification
• Experience and knowledge of managing delivery performance of an in-house and outsourced services to agreed KPI’s

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process