Soft Services Manager
Job Introduction
Sodexo are currently recruiting for brand new opportunities in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
We are looking for a Soft Services Manager with a strong working experience managing cleaning, catering and security. You need to have a strong financial acumen, good working knowledge of Health and Safety as well as excellent leadership skills.
If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;
Careers within Corporate Clients
Role Responsibility
- Taking accountability & responsibility of the Hand Feeders, End Inspectors & Pallet Inspectors which operates on a 24/7 site.
- Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
- Ensure that each employee adheres to the Food Safety Policy.
- Ensure that food safety standards are being adhered too as the operatives will be operating in high care environments.
- Ensure that each employee follows the company food safety & health and safety regulations and procedures
- Handle shift schedules, proactively managing holiday & sickness cover to ensure no failed services.
- Ensure that food safety standards are being adhered too as the operatives will be operating in high care environments.
- Flexible attitude to working hours which may incur weekend commitment.
- Train & Develop the teams to ensure competence in service delivery.
- Deputise in the absence of the onsite general service manager which will include coordinating with the onsite client and Sodexo services and teams to deliver the agreed SLA and standards.
- Assisting in the day to day Management of an FM contract which includes Catering, Cleaning, Security and associated services to the agreed standards, ensuring that deadlines and targets are achieved.
- Assist in any further growth opportunities and support mobilise additional services when necessary.
- Maximise the profitability of the contract and manage costs effectively
- Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices to uphold the company mission and values
- Ensure that statutory requirements and company policies and procedures are followed and deadlines are met
- Build long-term relationships with client(s) that add value and are based on mutual trust
- Support the account manager/director (or equivalent) in the development of business strategy in line with current and emerging client needs
- Contribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
- Ensure health and safety is managed to Sodexo’s vision and goals (zero harm)
- Drive innovation and continuous improvement of people, systems, processes and services
- Support the business development and regional management teams to identifying opportunities with other clients to maximise profit and growth
The Ideal Candidate
- Previous experience of operational management in a similar environment and a contract of a similar size and scope of services
- People management experience – especially large teams operating across different shifts and services
- Ability to interpret and utilise financial and commercial information
- Excellent communication skills at all levels
- Achieve set, standards and operate to performance criteria; for example, health and safety, hygiene
- Manage multiple workloads and shifting priorities
- Proven ability to work in a partnership and collaborative way with other service providers
- Positive approach to learning in role and identifying own training needs as appropriate
- Self-motivated and able to work on own initiative within a team environment
- IOSH qualification
- Experience of delivering training
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
