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Soft Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

  • Manage the on-site contract and services to the agreed standards, ensuring that deadlines and targets are achieved
  • Maximise the profitability of the contract and manage costs effectively
  • Act as the operational interface between the client(s) and the Account Manager/Director (or equivalent)
  • Manage the onsite client, Sodexo services and teams to deliver the agreed SLA and standards, acting as the Sodexo primary representative on site
  • Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
  • Ensure that statutory requirements and company policies and procedures are followed and deadlines are met
  • Build long-term relationships with client(s) that add value and are based on mutual trust
  • Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
  • Support the Account Manager/Director (or equivalent) in the development of business strategy in line with current and emerging client needs
  • Contribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
  • Drive innovation and continuous improvement of people, systems, processes and services
  • Support the business development and regional management  teams to identifying opportunities with other clients to maximise profit and growth

Role Responsibility

  • Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon SMEs/Transversal functions where appropriate
  • Effectively contribute to the business development pipeline and increase revenue growth of the contract through inte-gration, innovation and efficiencies within the full Sodexo portfolio.
  • Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
  • Ensure the contract is being delivered in a profitable way and manage costs for the client and Sodexo
  • Make commercial decisions in reaction to market changes to maximise revenue and discuss business performance with key stakeholders
  • Evaluate financial performance and develop action plans to improve e.g. aged debt profile, stock management
  • Ensure that health and safety is given the number one priority by delivering all Safegard administration in advance of and during logistical operations.  Lead where appropriate, and take part in management and employee briefings to deliver safety information to include; Food Safety, Health and Safety, Fire Safety, First Aid and any statutory, client or venue specific safety requirements
  • Liaise with the central quality team to ensure quality assurance, best practice and compliance standards
  • Ensure compliance with Unit Business Health Check and other audit measures
  • Ensure the unit has a training and development plan to ensure that employees receive the necessary legislative training, on job training and career development activities to aid succession planning which are planned and recorded
  • Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines
  • Manage employees using the Sodexo performance review processes, talent development and succession planning.
  • Continuous professional development in industry/specialism
  • Live the Sodexo values and promote brand standards as an ambassador.
  • Drive all aspects of service excellence across the business area including brand integrity, quality, compliance, Sodexo’s corporate social responsibility and service standards.
  • Plan and prioritise workload and tasks effectively for self and others to minimise reativity, maintain a work life balance and ensure the right number and calibre of personnel are allocated to logistics tasks
  • Any other reasonable request
  • Develop a network of support that assist in support the business requirements

The Ideal Candidate

Essential

  • Experienced in using Microsoft Office
  • HNC/BIFM etc
  • Previous experience of operational management in a similar environment
  • People management experience
  • Ability to interpret and utilise financial and commercial information
  • Excellent communication skills
  • Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
  • Manage multiple workloads and shifting priorities
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated and able to work on own initiative within a team environment
  • Experience of delivering training
  • IOSH managing safely qualification

Desirable

  • CIEH Level 3 qualification
  • Experience of managing conflicting expectations of the client and consumer within one business area
  • Previous experience of managing services such as mailroom, AV and total facilities

Context

  • Job role within a group contract there may be a requirement to support other sites in group
  • Occasional travel and overnight stays will be required to undertake training and other business requirements
  • To relieve and assist in other establishments in certain circumstances.
  • To attend meetings and training courses as requested.

Package Description

Competitive salary of up to £35,000 DOE plus benefits including pension, bonus flexible benefits. 

As part of our commitment to improving the quality of life for our employees, Sodexo offers a flexible benefits scheme, allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.

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