Soft Services Manager

Job Introduction

Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

We are pleased to release a fabulous opportunity to join a high profile client with the prospect of growth.  As Soft Services Manager, you will be responsible for the following service lines;

• Catering & Hospitality
• Cleaning /  Laundry
• Front of House
• Waste Management

You will be hold full operational, financial and health & safety responsibility of all services. 

*Please note, the role is within a residential environment with the service operating 364 days per year.  The roleholder will be working on a shift pattern, working 5 days out of 7 between Monday-Sunday*

Role Responsibility

• Deliver Sodexo team huddles team meetings & attend site meetings as required.
• Develop strong client relationships in line with the clients for life philosophies.
• Manage day to day running of the site.
• Constant site monitoring, ensuring the service is running efficiently, on budget and as per contract.
• Managing all changes to the contract specification ‘output’ as directed by the Senior Management Team.
• To be responsible for all aspects of Health and Safety and the Environment on work activities to ensure actions comply in accordance with statutory and contractual requirements. Completion to the standards of; Risk Assessments, COSHH Assessments and other H&S compliance and safety expected activities.
• To comply at all times with the Company's Quality Assurance and Health and Safety Procedures and to ensure that all work is undertaken in accordance with the Industry's best practices.
• Ensure the fit-for-purpose, of issued clothing, uniform, tools, equipment and PPE and is to a safe and good working order of condition.
• Undertake any other duties that may be required for the effective operation of the catering, cleaning services.
   

The Ideal Candidate

• Experience of leading multiple soft service lines
• Pro-active attitude with a flexible approach.
• Self-starter and a person who is able to get things done in a timely fashion, showing high levels of tenacity.
• Ability to work effectively without close supervision with demonstrable organisational skills.
• A focus on end user experience with exemplary communication skills.
• Experience in delivering to targets to achieve quality standards, customer satisfaction and profit margins.
• Experience of delivering financial targets.
• IT & systems literate.  Use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems.
• General Understanding of waste and recycling requirements.

About the Company

At Sodexo, we believe that by developing our people we can make a real difference to their individual success and the success of the business, therefore you will work in a collaborative manner with the sales and account management colleagues as well as service operations teams. It will be your responsibility to drive innovation through your team, bring fresh ideas and drive services that improve quality of life for our Clients and Consumers. 
If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;
Careers within Corporate Clients