Soft Services Manager
Job Introduction
Based at one of our high profile pharmaceutical contracts in Maidenhead, Berkshire we are looking to recruit a Soft Services Manager to take accountability for all catering and cleaning services and those teams on site.
We require a motivated and people focused manager who was to support growth and who wants to utilise their skills.
Role Responsibility
- Organise and coordinate all Sodexo activities: to ensure standards of service detailed in the
- Service Level Agreement and Schedules contained within the Contractual Terms are achieved and
- maintained.
- Ensure that on-site security systems in respect of all functions managed by Sodexo are effective and maintained
- Hold Daily Briefings with staff, along with Monthly Staff Meetings with a clear agenda and with minutes taken.
- Undertake client meetings in line with the Service Level Agreement and to ensure the building of relationships at all levels within the client structure and with key stakeholders.
- Continually monitor all food standards, to ensure that they are to the required client and Sodexo satisfaction.
- Monitor all hygiene standards, to ensure they are maintained to the required client and Sodexo satisfaction as outlined by Safeguard.
- To ensure that all food is prepared with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies.
- Prepare the annual Catering Budget.
The Ideal Candidate
- Strong level of literacy and numeracy
- Experienced business manager who has operated in a multi-disciplined environment
- Experience of managing an overall budget with diverse functional components.
- Highly effective communication and interpersonal skills
- Clear and effective leadership style
- Ability to analyse problems analytically, develop opportunities and implement innovative solutions / approaches.
- Strong ability to increase individual effectiveness through leadership, motivation, communication, coaching and training
- Excellent time management and organisational skills
- Computer literate
- Able to demonstrate positive attitude to self-development, willingness to learn in role and identify own training needs as appropriate
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
