Site Soft Services Manager (hospitality, catering, cleaning, retail)

Job Introduction

As Soft Services Manager for this new contract, you'll oversee and manage the successful delivery of soft services across the designated sites.

As this is a new contract to the Sodexo portfolio, you'll have a great opportunity to showcase your experience within soft FM by shaping the role and implementing our processes and standards of service to our respected client.

You'll interface with the client management team and customer, service leads to ensure all service standards are met or exceeded

We operate in both central and local government.

Our wealth of experience means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs.

In a variety of other public services, including the emergency services, our goal is to improve service outcomes and reduce costs to the taxpayer.

Role Responsibility

• Oversee and manage the successful delivery of soft services across designated sites including catering, retail and cleaning
• Interface with the client management team and customer, service leads and client to ensure all service standards are met or exceeded.
• Provide effective leadership to the site teams ensuring teams are engaged and that all key people activity such as PDR, EPA, Focus on Five are embedded
• Deliver against key performance measures including: financial budgets, compliance, health and safety.
• Work in partnership with service operations and central teams to meet client requirements and client retention by driving business performance through innovation.
• Establish and maintain effective relationships with individuals at all levels within the business and the client organisation in line with Clients for Life. 

The Ideal Candidate

• Experience working in a similar role within the service industry at a comparable level
• Proven experience in catering sector, including stock management, cash control and customer service
• Leadership and motivational skills, experience managing and engaging teams to success
• Proven experience of managing client relationships
• Able to work on own initiative within a team environment
• Strong communication and influencing skills across all levels
• Effective verbal and written communication
• Able to demonstrate attention to detail and adherence to standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Management knowledge of health & safety and food safety
• CIEH level 3 qualification or equivalent
• Must have one of the following qualifications or equivalent:- BSC (Catering), MHCIM, HND, City and Guilds 706/1 and 2, NVQ level 2 and 3 and possess an intermediate level food safety certificate

Desirable

• IOSH qualification or equivalent

Package Description

Competitive salary of up to £45,000 plus benefits including bonus, pension, flexible benefits etc

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.