Site Services Manager

Job Introduction

We have a new requirement for a Site Services Lead, to be based at our cl client site in Milton Keynes

Role Responsibility

• Operational & financial responsibility of catering, cleaning & security services. Personnel and admin support of security.
• Deliver a consistent level of service within Company standards, to contract specification and agreed performance, qualitative and financial targets
• Responsible for the management of all direct reports including effective communication, recruitment, induction, training and performance
• Positive management of the Client/Supplier relationship to ensure excellent partnership working.
• Support and team working with other managers within the group.
• Ensure services are delivered on site within budget, controlling spending to maximise profitability
• Adherence to and monitoring of site KPIs and preparation of reports for client and GSM/Account Director
• Effective client relationship management – ensuring positive, partnership working and client retention
• Application of best practices from across the business at a site level
• Ensure contract billing, payroll and all other financial responsibilities on site are completed accurately, consistently and in a timely manner
• Management of all vendors, ensuring compliance to Client and Sodexo policies
• To have full operational oversight of unit H&S to ensure compliance with Sodexo and Client policies along with statutory duties
• To drive a positive H&S culture on site
• Coaching and leadership of the site team
• To liaise with HR and other Sodexo functions to ensure appropriate management of any issues occurring
• Effective management of labour resource on site
• To support other managers on the CCEP contract and within the GSM’s area of business
• To deputise for the GSM where required

The Ideal Candidate

• Ability to deliver positive results across a variety of service streams
• Sound commercial knowledge
• Good problem solving and an ability to work autonomously
• High level of IT literacy
• An ability to build and maintain strong relationships with clients, customers and all stakeholders across the contract
• An ability to influence others, along with excellent communication and interpersonal skills
• Demonstrable background in service delivery to a large client
• IOSH or equivalent
• Knowledge of risk management and the mitigation of risk
• An ability to enable change and experience of coaching to achieve positive outcomes
• Experience of performance management within the workplace

Package Description

20 days holiday + opportunity to join the Sodexo Flexible Benefits Scheme + Pension + Childcare Vouchers

At Sodexo we are committed to continuing to improve our approach to diversity and inclusion in order to build Sodexo’s reputation as an employer of choice. As part of our commitment to increasing the diversity of our workforce, we will be piloting a new recruitment process for six months on a selection of our jobs. This process will involve ‘anonymising’ the CVs of applicants. This means that when our hiring managers receive your CV it will no longer contain any personal information relating to you, only your skills and career history. The profile created by our system for you will be considered rather than your CV. With this in mind please ensure that you complete your application fully

About the Company

Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defense sites, prisons, sporting events and visitor attractions.  With an annual turnover of over £1bn, Sodexo delivers a diverse range of services from catering, cleaning, reception to security, laboratory and grounds maintenance services, enabling clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised, are guaranteed to progress within the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.