Site Services Manager - Facilities Management (Soft Services)

Job Introduction

Sodexo Corporate Services are recruiting a Site Services Manager to join our impressive client site in Milton Keynes.
As Site Services Manager, you will be responsible for leading and developing the Catering, Cleaning and Security service lines. 
It is a great opportunity to develop your own facilities management & leadership skills.

Role Responsibility

Main responsibilities:
•    Operational & financial responsibility of catering, cleaning & security services. Personnel and admin support of security.
•    Deliver a consistent level of service within Company standards, to contract specification and agreed performance, qualitative and financial targets
•    Responsible for the management of all direct reports including effective communication, recruitment, induction, training and performance
•    Positive management of the Client/Supplier relationship to ensure excellent partnership working.
•    Support and team working with other managers within the group.
•    Ensure services are delivered on site within budget, controlling spending to maximise profitability
•    Drive continuous improvement of catering services to maintain a modern and appropriate food offer to client staff
•    Adherence to and monitoring of site KPIs and preparation of reports for client and GSM/Account Director
•    Effective client relationship management – ensuring positive, partnership working and client retention
•    Application of best practices from across the business at a site level
•    Ensure contract billing, payroll and all other financial responsibilities on site are completed accurately, consistently and in a timely manner
•    Management of all vendors, ensuring compliance to Client and Sodexo policies
•    To have full operational oversight of unit H&S to ensure compliance with Sodexo and Client policies along with statutory duties
•    To drive a positive H&S culture on site
•    Coaching and leadership of the site team
•    To liaise with HR and other Sodexo functions to ensure appropriate management of any issues occurring
•    Effective management of labour resource on site
•    To support other managers on the CCEP contract and within the GSM’s area of business
•    To deputise for the GSM where required

The Ideal Candidate

Ideal Candidate:
•    Ability to deliver positive results across a variety of service streams
•    Sound commercial knowledge
•    Good problem solving and an ability to work autonomously
•    High level of IT literacy
•    An ability to build and maintain strong relationships with clients, customers and all stakeholders across the contract
•    An ability to influence others, along with excellent communication and interpersonal skills
•    Demonstrable background in service delivery to a large client
•    Demonstrable experience in Catering management, providing excellent staff catering in a similar environment
•    IOSH or equivalent
•    Strong Knowledge of HACCP
•    Knowledge of risk management and the mitigation of risk
•    An ability to enable change and experience of coaching to achieve positive outcomes
•    Experience of performance management within the workplace

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process