Site Retail Lead

Job Introduction

We currently have an opportunity for a Site Retail Lead to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Overall Performance:

• Ensure all outlets provide the agreed correct offer and have high levels of customer service

• Ensure retail revenue & GP margins hit or exceed budgetary requirements for all listed outlets.
• Ensure food hygiene and health and safety legislation is adhered to & they are a safe environment.
• Ensure labour and food cost are managed effectively
• To manage & operate all back office systems & facilitate the use of company systems and procedures.

Labour-Management:

• Deploy a Retail team, assessing workload schedules and allocating resource as required whilst prioritising urgent requests. Kronos use being the prime system for this purpose
• Draw up weekly staff rotas and ensure suitable staff are deployed.
• Supervise the work of all frontline retail staff in order to maintain and deliver a quality service according to set work schedules and procedures.

Sickness:

• Monitor and report on all staff absences and sickness, including carrying out back to work interviews along with management of sickness within the Hammersmith retail team.

Quality:

• Undertake weekly monitoring of quality control systems for the Catering service through appropriate IT systems as instructed.
• Undertake appropriate remedial action in areas that do not meet the required standards.
• Undertake the reporting of maintenance defects of equipment and materials, according to set procedures.
• Assist in implementing Food Hygiene policies to agreed standards.
• Ensure that all Catering/retail materials and equipment are kept clean, hygienic and maintained.

Cash and Raw Materials Control:

• Ensure that all staff follow the correct procedures for signing out / in of all keys.
• Control the receipt and issue of materials and equipment ensuring clear stock control at all times.
• Accurate completion of necessary documentation as requested.
• Build and maintain effective relationships with staff, clients and other departmental leads.

General:

• Organise cover as necessary due to staff shortages.
• Analyse and resolve staff performance problems.
• Conduct PDR’s.in conjunction with the Imperial Retail Manager.
• Manage the Kronos system weekly sign off requirements
• Completes customer surveys as required.
• Carry out routine admin tasks as required.
• Perform other such duties as may be reasonably requested by the Retail Operations Manager

Housekeeping:

• Ensure the cleanliness of the Retail areas at all times..

Team Working and Training:

• Provide cover for the team when required.
• Work in partnership with Sodexo managers, supervisors, client staff and colleagues.
• Lead new starter inductions on the “buddy” programme.
• Show and train new staff
• Assist in L&D organise and implement appropriate training in line with personal development plans and divisional business plans.

Training:

• Participate in required company and Trust training.

Conduct:

• Be correctly dressed in the correct uniform at all times and to ensure that all Catering staff are also dressed correctly at all times. This specifically includes the wearing of Sodexo name badges and Trust identity cards and to ensure that both are clearly visible at all times.
• Staff must conduct themselves in a professional, polite, courteous and appropriate manner and attitude towards patients and maintain their dignity at all times, including privacy when it comes to their personal information.

The Ideal Candidate

Essential

Qualifications

• Food Hygiene Training
• Good IT skills
• Good standard of literacy and numeracy

  Experience

• Experience of Catering/retail;
• Supervision experience of supervision of team members;
• Experience in delivering training in Catering, using company guidelines

  Specific Skills

• Effective communication and customer care skills with patients, visitors, customers, clients, and staff
• Strong interpersonal skills and ability to  communicate effectively with customers, clients, and staff at all levels
• Good time management and organisational skills
• Ability to monitor, lead and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training
• Ability to monitor performance levels at all times
• Financial awareness in managing budget
• Understanding of relevant Health and Safety, Employment and other legislative requirements

  Personal Qualities

• Persuasive skills for staff, patients, and relatives
• Ability to respond quickly to problems
• Ability to take instruction from both line manager and clients
• Ability to achieve and set high standards and operate to performance criteria
• Self-motivated
• Sense of own initiative
• Empathy with customers, patients and visitors
• High standards of personal hygiene
• Ability to work independently and as part of a team
• Ability to deal with stressful situations
• Positive approach to learning in role and identifying own training needs as appropriate
• Flexible approach to role

  Desirable

  Experience

• Experience in supervision / management
• Experience of Catering/retail within a hospital or similar environment

  Specific Skills

 Computer literate

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.