Site Lead - Montrose
Job Introduction
We are looking to recruit a Site Lead to lead an on-site team of employees managing a fully integrated facilities management (IFM) contract across the client’s site, encompassing both hard & soft services , including, M&E services, building services, reception, meeting & conference rooms, hospitality catering, vending, cleaning, mailroom and office services
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Role Responsibility
• Role model service excellence behaviour and embed the principles of customer service within the team, ensuring service behaviours, attitudes and attributes are fully understood and demonstrated in daily practice.
• Be able to implement and maintain a safety driven culture across the site and its employees
• Leading and managing a team to deliver IFM services to the agreed specification and the agreed performance, qualitative and financial targets
• Ensure robust Business Continuity / Crisis Management plans and processes are in place and implemented when required
• Recruiting, inducting and developing talented employees within the contract and to manage poor performance
• Complete routine quality audits and customer journeys for all services at the required frequencies, including Stop Shift Audits.
• To provide technical support to colleagues as required and contribute at all times to a good team performance.
• Provide Workplace Services and Sodexo with management information and reports as may be reasonably required for the overall monitoring, planning and control of the contract or for other management purposes.
• Carry out other reasonable tasks as directed by senior management in order to meet the operational requirements of the
• Ensure that all establishment employees are suitably trained and fully aware of Sodexo and GSK Systems SHE systems and policies.
The Ideal Candidate
• Experienced in delivering technical services
• Experience of working in a Pharmaceutical or controlled environment with an understanding of GMP (Good Manufacturing Practices)
• Proven experience of managing a high profile, quality led P&L contract
• Business acumen and knowledge of external industry developments
• Experience of implementing new initiatives and change management processes
• Experience in leading and managing a high performing team
• Strong communication & negotiation skills
• Excellent relationship management abilities at all levels
• IT Literate (Microsoft Office)
• IOSH Managing Safely Certificate
• High level of practical knowledge of all
SHE and general legislative requirements
• Relevant Technical Qualification(s)
Desirable / Supporting Technical Qualifications and Competencies:
• Degree a qualified engineer (desirable)
• NEBOSH General Certificate (Level 1&2
• Authorised Person (Trade Discipline Specific)
• Certification in Risk Assessment
• ISO Standards Internal Auditor
• Water hygiene & quality Management (L8)
• BIFM or CIBSE desirable
• NVQ level 3 time served technician, who has then progressed into management with some form of management or FM qualification.
Package Description
At Sodexo we are committed to continuing to improve our approach to diversity and inclusion in order to build Sodexo’s reputation as an employer of choice. As part of our commitment to increasing the diversity of our workforce, we will be piloting a new recruitment process for six months on a selection of our jobs. This process will involve ‘anonymising’ the CVs of applicants. This means that when our hiring managers receive your CV it will no longer contain any personal information relating to you, only your skills and career history. The profile created by our system for you will be considered rather than your CV. With this in mind please ensure that you complete your application fully.
About the Company
Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defense sites, prisons, sporting events and visitor attractions. With an annual turnover of over £1bn, Sodexo delivers a diverse range of services from catering, cleaning, reception to security, laboratory and grounds maintenance services, enabling clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists. Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised, are guaranteed to progress within the selection process.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
