Site Lead FM Services

Job Introduction

We currently have an opportunity for a Site Lead FM Services to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• To ensure that all required training in relation to all aspects of the catering service including GREAT & passport training is delivered & up to date.
• Ensure that all recruitment procedures & policies are adhered to.
• Responsible for work allocation to the teams & managing rotas, holidays & sickness.
• Managing monthly budgets for labour & expenses.
• To ensure that all SLAs are met.
• To ensure UBHC audits are met.
• To collate and process information in relation to payroll.
• Report any customer complaints or compliments & take the necessary remedial action.
• Conduct return to work meetings with staff absent from work.
• Carry out investigations when policies have not been followed & conduct has not been in line with company procedures.
• Compile & hold regular team meetings & huddles, feeding back information to absent staff.
• Ensure uniform standards are adhered to for yourself & the rest of your team.
• Ensure safe working practices are in place & adhered to & train staff to a competent level.
• Arrange cover in other areas during periods of holidays & sickness.
• Carry out other reasonable tasks as directed by management.
• Conduct half yearly & annual PDRs with staff & action appropriately.
• Ensure quarterly electrical checks are completed & remedial action taken if any faults found.

• To liaise with Sodexo Management & Kimberly Clark Facilities Coordinators as necessary in order to ensure the provision of an efficient and effective service.
• To report any health & safety hazards/ concerns, building or maintenance faults to the Facilities department & take remedial action where necessary.
• Report any faults found to the relevant support team e.g. local IT support, KC approved AV specialist. Arrange and supervise repair and maintenance visits as required.
• Ensure MFD meter reads are recorded monthly & check quarterly invoices.
• Maintain & monitor KC shared stationary cupboards.
• Ensure Housekeeping, Fire & H & S are being completed and make onsite FA/Co-ordinator aware of identified problems.
• Ensure Concierge staff hold current First Aid at work certificates & SIA licences as in KC/ Sodexo contract.
• Liaise with the Catering & Cleaning heads on site, holding weekly meetings if applicable. Escalate any problems to the Group/ Deputy Group Manager.
• Check first aid incidents are correctly reported in site accident books. Sodexo Incident, accident, near miss form to be completed onsite & online & monthly figures to be forwarded to Group/ Deputy Group Manager.
• Ensure correct number of Fire Marshals are appointed and correctly trained for the site and maintain up to date Fire Marshal information, plans and lists.
• Ensure that up to date information is displayed on site notice boards.
• Organise quarterly Corporate Organisation Directory (COD) photo sessions.
• Check and collate data from postal invoices and hospitality requests. Create re-charge journal and send onto FA/Co-ordinator.
• Organise desk moves, liaising with Facilities Coordinator & KC departments.  
• Top up franking machines with authorisation from the FA/Co-ordinator.
• Monitor Post room, Facilities & Reception mailbox and ensure requests are actioned.
• Complete any admin/additional tasks requested by FA/Co-ordinator.
• Oversee provision of full Reception duties including concierge, visitor monitoring, security, meeting room bookings, and taxi arrangements as requested.  
• Oversee communications coming to the Facilities mailbox & ensure tasks are delegated & actioned appropriately.
• Telephone lists are updated monthly & communicated to FM team.
• Day to day liaison with teams ensuring teams are briefed on internal or external information/security risks, access requirements and other activity.
• CCTV/Access Control/Intruder Alarm – ensure correct operation and co-ordinate maintenance/service requirements.
• Support by creating and issuing Access Passes, organise new desk set-up, name plate, request new telephone extension number, chair etc.
• Ensure that leavers access passes are deleted from access control system.
• Oversee the management of archiving, including holding, retrieval & disposal.
• Review and manage the completion of the Daily Occurrence Book. Highlight any issues to the FA/Coordinator.

The Ideal Candidate

Essential

• Strong ‘Thinking Customer’ attitude
• Strong ‘Problem Solving’
• Strong organizational skills
• Strong verbal and written communication skills
• Strong financial skills
• Strong interpersonal skills
• Previous experience in a Facilities/ Concierge role
• Outlook and excel experience to a Intermediate level

  Desirable

• SIA licence
• Knowledge of Payroll
• First Aid at work certificate
• IOSH qualification
• Knowledge of company procedures
• Knowledge of Health & Safety Management systems

Package Description

• The successful candidate should have a soft services background, excellent communication and relationship skills is a key requirement.  The individual will be based at Chivas House (Hammersmith) with responsibilities for Chivas Hammersmith  and Chivas Beefeater, with a view to support the Site Lead at Heineken London. 
• Flexible working required due to early morning, day and evening shift requirements across the Chivas sites.

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.