1st Line Support

Job Introduction

This is an exciting opportunity to join our team at our offices in Salford.

As an IT Support Consultant (1st Line), Service Support Technician you will be responsible for the receipt of problems reported by customers, and the co-ordination of rapid and appropriate responses/resolution to incidents and requests, including: channelling requests for assistance to appropriate functions, monitoring progress, and keeping customers appraised of progress.

Service Operations is the part of our business that supports segment development by providing expertise and process standardisation across all segments. Service Operations leverages our global expertise and best practice to bring the best of Sodexo to all of our clients. It includes everything from FM expertise to food development through to bid support, health and safety, and contract design and management.

Role Responsibility

• Provide advice to customers on systems, products and services which are available to them
• Follow agreed procedures, assist customers in a pleasant and professional manner. Maintaining accurate log entries of requests with fault details and contact information
• Maintain accurate log entries of contact, with resolution details and follow-up information
• Escalation procedures, promptly allocating unresolved calls as appropriate. Maintaining the log and advising customers of actions taken
• Gain sound understanding of Sodexo specific PC applications and the impact of any failure/problems

*See full job description attached below

The Ideal Candidate

• Ability to understand the needs of customers, and keep them in mind when taking actions or making decisions
• Previous experience supporting Microsoft applications
• Articulate and effective communicator both orally and in writing
• Organised and methodical
• Demonstrates initiative and anticipates needs

Desirable:

• Experience in a 1st Line IT Support environment
• ITIL Awareness

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week, flexibility is a must. Shifts include:

Early: 07:00 - 15:45

Middle: 08:00 - 16:45

Late: 10:15 - 19:00

Based at our Salford office, (close by Media City), free parking available.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.