Service Development Manager ( Brand Manager)

Job Introduction

We are currently recruiting for a Service Development or Brand Manager to join our creative and innovative team.  The team is responsible for creating the foundations of a robust and effective Food Service Portfolio within the UK&I region to drive sustainable and profitable growth. You will be responsible for developing, maintaining, refreshing and adapting food services and internal / external brands to all our Segments.

To give you a flavour, our typical weeks looks like this but no 2 weeks are the same!!

Monday - Host kick off meeting for New Service 1 with Segment and Food Platform. Agree action steps, create Sprint programme / contents / timelines / touchpoints. Prepare follow up notes, populate and circulate time plan, set daily stand up,

Tuesday-Day to review SOP/Brand Manual following service refresh Review cost models and case studies for Refresh 2

Wednesday -Work on Sprint1(Initial development phase) for New Service 1

Thursday-Menu tasting/validation days for New Service 3       

Friday-Updating of data from Thursday for New Service 3.Weekly wash-up for Services 1 & 2, Refresh 3                         

We are looking for a very creative individual coupled with someone who is also process driven. You may have a background in operations and have moved into food management or you may have a retail food background. Whatever your background, you are  enthusiastic, driven by collaboration, rise to a challenge, and have the  energy, passion and a desire to get the project right and on time!

Role Responsibility

• Strategy
  • Participates in the development of a transfer and adoption plan across UK&I to accelerate Sodexo competitiveness and differentiation in regional markets.
  • Sizes and qualifies commercial opportunity for key services, tracks and monitors performance, to ensure value identified is captured for Sodexo
  • Deploy segment strategy for each year
  • Brand manage a services/service lines and work to the wider team strategy to deliver
• Portfolio Optimization
  • Support common Portfolio Management architecture and implements regionally
  • Ensure robust deployment plans and execution
  • Development of market leading services to compliment to portfolio offered to our segments
  • Identification of Portfolio gaps and potential for new development
• Best Practice & Service Transfer
  • Understands Services/Brands and is able to ensure best fit in deployment
  • Deploys tools and mechanisms to capture, promote and respond to best practice methodologies globally
  • Uses common transfer and adoption methodologies to ensure Sodexo speed to market and driving regional client and consumer satisfaction
  • Ensures all development/refresh is in line with Global standards
  • Responsible for the creation of fully compliant services that are fully adoptable by segment, both operationally and financially.

The Ideal Candidate

• Enthusiastic, driven communicator who enjoys working to deadlines and under pressure
• Demonstrable professional experience in the Food Service Industry, with experience in service/ brand development, operations and marketing/promotions
• Experience leading projects, demonstrating collaborative working and timely delivery
• Strong knowledge of Food Service Industry trends
• Understanding of ‘ brand’ guidelines, development and operational requirements and support
• Strong experience and proven track record in delivering Food Service Standards
• Proven ability to deliver projects on time and on budget
• High level of computer literacy (Microsoft and project management)
• High level of understanding of financial reporting, performance and tracking
• Strong data management skills. Ability to sort large amount of data and consolidate output
• Flexibility to work “if applicable” with different time zones and schedules and weekends if required

Package Description

Please note due to the urgency of the role we will start interviewing before the closing date, if interested please apply online ASAP to avoid disappointment.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.