Service Development Assistant Manager

Job Introduction

We are currently recruiting for a Service Development Assistant Manager within Service Operations.

You will contribute to the achievement of Service Operations vision, mission and ambition by: assisting the Service Development Managers in developing, refreshing, adapting and piloting food services and internal brands, compile reporting analysis of service lifecycle to segments and support the transfer and adaptation of services (from other regions)  as assigned. The ideal candidate will have demonstrable professional experience in the food service industry, ideally with experience in marketing, service/ brand development and operations.          

Service Operations is the part of our business that supports segment development by providing expertise and process standardisation across all segments. Service Operations leverages our global expertise and best practice to bring the best of Sodexo to all of our clients. It includes everything from FM expertise to food development through to bid support, health and safety, and contract design and management.

Role Responsibility

• Strategy
  • Supports the drives the development of a transfer and adoption plan across UK&I to accelerate Sodexo competitiveness and differentiation in regional markets as assigned.

• Portfolio Optimization
  • Support common Portfolio Management architecture and implement regionally

• Best Practice & Service Transfer
  • Builds tools and mechanisms to capture, promote and respond to best practice methodologies globally
  • Assists to Promote the adoption, adaptation of Global Services cross the UK&I region

• Global Expert Network
  • Supports the building of a community within Service Operations (Food) – Global & Regional  to build global and regional capabilities at all levels of organization to facilitate Portfolio Optimization of Services and their transfer globally where assigned

The Ideal Candidate

Professional Experience in the Food Service Industry. Ideally with experience in marketing, service/ brand development and operations.    

• Strong experience and proven track record in lifecycle management of service lines / brands of Food Service Standards
• High level of computer literacy (Microsoft and project management)
• Strong knowledge of Food Service Industry trends
• Understanding of financial reporting, performance and tracking
• Understanding of ‘ brand’ guidelines, development and operational requirements and support
• Ability to interpret data and utilise output for the purpose of the lifecycle management of the service line / brand.
• Proven ability to deliver projects on time and on budget
• Ability to work as a team, and remotely (if applicable)
• Flexibility to work “if applicable” with different time zones and schedules (where practical with days of work)
• Driving Licence

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.