Service Development Manager

Job Introduction

We are currently recruiting for a Service Development Manager within Service Operations. You will be part of the team that creates the new foundation of a robust and effective Service Portfolio within the UK&I region to drive sustainable and profitable growth. Developing, refreshing, adapting and deploying food services and internal / external brands to all our Segments.

Currently we are involved in projects such as creating a new service to deliver the cutting edge in food and innovation to our Corporate Market, introducing a Wellbeing programme to all our services and service lines, preparing a bids for International sporting teams  as well as a new market energy company. We are never bored or short of an exciting new project to be part of. You could be part of this exciting and innovative team  

The ideal candidate will have demonstrable professional experience in the food service industry, ideally experience in marketing, service/ brand development, operations and a background in education or defence industries

Service Operations is the part of our business that supports segment development by providing expertise and process standardisation across all segments. Service Operations leverages our global expertise and best practice to bring the best of Sodexo to all of our clients. It includes everything from FM expertise to food development through to bid support, health and safety, and contract design and management.

Role Responsibility

• Strategy
  • Lead and drive the development of a transfer and adoption plan across UK&I to accelerate Sodexo competitiveness and differentiation in regional markets.
  • Sizes and qualifies commercial opportunity for key services, tracks and monitors performance, to ensure value identified is captured for Sodexo
  • Create and deliver an segment strategy for each year
  • Brand manager a service line and work to the wider team strategy to deliver

     

• Portfolio Optimization
  • Support common Portfolio Management architecture and implements regionally
  • Ensure robust deployment plans and execution
  • Development of market leading services to compliment to portfolio offered to our segments

• Best Practice & Service Transfer
  • Deploys tools and mechanisms to capture, promote and respond to best practice methodologies globally
  • Builds common transfer and adoption methodologies to ensure Sodexo speed to market and driving regional client and consumer satisfaction

     

• Global Expert Network
  • Supports the building of a community within Service Operations (Food) – Global & Regional  to build global and regional capabilities at all levels of organization to facilitate Portfolio Optimization of Services and their transfer globally

The Ideal Candidate

• Demonstrable professional experience in the Food Service Industry. Ideally with experience in marketing, service/ brand development and operations.
• We are looking for some background in Education or Defence sector's
• Understanding of ‘ brand’ guidelines, development and operation al requirements and support
• Strong experience and proven track record in delivering Food Service Standard
• Proven ability to deliver projects on time and on budget
• High level of computer literacy (Microsoft and project management)
• Strong knowledge of Food Service Industry trends
• High level of understanding of financial reporting, performance and tracking
• Ability to sort large amount of data and consolidate output
• Flexibility to work “if applicable” with different time zones and schedules and weekends if required

Package Description

Please note as this is an urgent role we will start interviewing before the close date so if interested please do send your CV in ASAP to avoid disappointment

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.