Service Delivery Manager (Hard FM/Technical Services)
Job Introduction
As Service Delivery Manager within Defence Technical Services you'll be responsible for the efficient delivery of all maintenance tasks and minor new works in line with contractual and legislative requirements, utilising internal and external resources
Sodexo is proud to have provided catering and facilities management services to Colchester Garrison and its minor units since 2004. The military base is the home of 16 Air Assault Brigade – the UK’s most rapidly deployable and powerful air manoeuvre fighting formation. The 460-acre site is home to approximately 3,500 military and 750 civilian personnel.
We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. The impact of change and uncertainty as consolidation occurs throughout the armed forces, set against a backdrop of today’s rapidly changing world, makes the preservation of high standards even more important than ever. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, retail and leisure services to the armed forces community
We’re proud that our work has a significant bearing on morale, retention and recruitment.
Find out more on the links below:
Role Responsibility
- Responsible for delivery of all planned and reactive maintenance tasks
- Leadership and people management of colleagues within Service Delivery Team (dr c5, indirect c22)
- Client relationship management
- Management of Quality, Health, Safety and Environmental
- Compliance/adherence to applicable statute and applicable policies and procedures
- Budgetary management and control
- Record keeping
- Deputising in Technical Services Manager's absence
*please see attached job description below
The Ideal Candidate
- Proven experience of managing a multi-disciplined team with authentic leadership skills
- Relevant Technical qualification - engineering discipline; electrical/mechanical, building and civil etc
- Competent 'Authorised' Person in a relevant discipline
- Familiarity with operating JSP 375 Safe Systems of Work
- IOSH Managing Safely or equivalent
- Previous management of supply chain experience
- Commercial awareness
- Previous budget responsibility
- Continuous improvement and forward thinking mindset
- Excellent interpersonal skills with the ability to relate to all levels within the organisation, and with customers and clients
- Ability to be an effective team player within a management team
- Capable of working on own initiative and without supervision
- Flexible with the ability to work under pressure
- IT literate with experience of Microsoft Office
- Experience of working within PFI(s) highly desirable
*Candidates will be reviewed based on this selection criteria, please ensure evidence is provided on your CV
Package Description
Competitive salary of (up to) £45,732 depending on experience, skills & qualifications plus benefits including pension, bonus, option buy additional flexible benefits such as holidays, healthcare etc
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists. Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.
