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Senior Maintenance Technician

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Senior Maintenance Technician to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • Delivery exceptional customer service at all times with strong engagement with Sodexo team and students, creating and making memorable experiences.
  • Ensure all reactive works orders for maintenance, electrical, plumbing and fabric are completed for the building through the use of Maximo/manual work orders within the SLA agreement.
  • To service, test, diagnose, repair and calibrate equipment within the Accommodation blocks which may include plumbing, mechanical, electrical and electronic installations, plant and equipment including air conditioning systems, automatic controls, lifts, generators, building management systems, boilers and other plant.
  • Support the Technical Manager with the PPM plan and to ensure all Risk Assessments and Method Statements are approved and up to date.
  • Support and monitor the rosters for wider technicians shift patters ensuring that all areas are maintained in accordance with the required standard.
  • Support and monitor all caretaking/portering duties for waste removal are in accordance with the waste management policy
  • Support the Technical Manager in reporting of management information and trend analysis from manual system/CAFM system
  • Maintain the stock control records of white goods, cleaning equipment, critical spares
  • Ensure best use of physical and human resource and assets including monitoring and mentoring of team members, coaching, one to ones and performance management.

The Ideal Candidate

  • Excellent skills in delivering a range of M&E and fabric technical skills for small projects, tasks and activities
  • Undertake and assess condition reports, interrogate and follow through on advised activity
  • To know and understand the operation of mechanical/electrical and electronic systems in the Accommodation buildings and to correctly apply this knowledge and understand during the performance of the services maintenance activities.
  • Be capable of using all the necessary hand and machine tools in safe and proper manner.
  • To carry out craftsmen duties as requires by management.
  • Provide a timely reactive service to our clients, being respectful of the contractual response and repair times so as to protect the company from financial penalty.
  • Work with 3rd party suppliers and ensure follow up of remedial activity
  • Ability to identify and minimise risks
  • Practical problem solver with focus on efficiency, value for money and effective daily management of conflicting priorities
  • Experience of working in a customer service focused environment
  • To undertake additional training and in job skills and techniques to add value to the contract.
  • Issue permits and closure of permits. Updating permit logs.
  • Undertaking portable appliance testing.
  • Water hygiene statutory maintenance tasks, such as: temperature reading, descaling, sampling and testing and associated tasks to comply with L8 ACoP.
  • Operation and fault diagnosis using Building Management Systems (BMS).
  • Accurate completion and population of all job sheets with relevant information.
  • Building professional relationships with all stakeholders on the contract.
  • To be responsible for all aspects of Health and Safety compliance with requirements. of Risk Assessments, COSHH Assessments, Safe Systems of Work, Audit actions and any other H&S matters as they arise..
  • To comply at all times with the Company's Quality Assurance and Health and Safety Procedures and to ensure that all work is undertaken in accordance with industry best practice.
  • Maintenance of records in line with company procedures and maintenance of records library including maintenance of Integrated Management System.(Quality, Health and Safety, and Environmental obligations).
  • To attend courses and toolbox talks where required.
  • Carry out any other reasonable tasks as directed or requested by Sodexo management in order to meet the operational requirements of the business.
  • To provide instruction and to coach/mentor and guide other craftsmen and apprentices on maintenance and technical aspects of plant and equipment.
  • To liaise and co-operate with the visits of specialist sub-contractors and other visiting disciplines to ensure the continuing efficient operation of the plant without disruption to the occupants and to ensure sufficient adherence of health and safety.
  • Strong communication skills
  • Experience of working in a standards/compliance environment i.e. COSHH & Risk Assessments/Water Treatment/Waste Management
  • Knowledge of managing facilities services in an educational environment

Key Competencies:

Technical M&E


Problem Solving

Decision Making

Customer Service

Package Description

  • A recognised apprenticeship or HNC in Electrical Engineering discipline with a commitment to undergo continuing professional development.
  • Qualified to BS2391
  • Skilled in ‘hands on’ maintenance, diagnosis and repair of a range of plant and equipment and capable of anticipating potential faults or problems which may occur within the full range of building services.
  • Ability to prioritise own workload with minimal supervision and use of own initiative
  • Ability to work quickly and calmly, especially under pressure and in emergency situations 
  • Be a team worker with a flexible approach, to include the ability to request and offer support from other team members as required, including liaison with line manager
  • Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give explanations clearly
  • Experience of using databases, spread sheets and other computer based applications including Microsoft Office
  • IOSH Managing Safely or equivalent knowledge,(or a willingness to undertake and complete successfully within 3 months from commencement of employment)
  • Ability to work effectively without close supervision and possess good organisational skills.
  • A working knowledge of Health & Safety Legislation
  • Knowledge of PPM maintenance systems (SFG20 and PAS55)
  • Experienced in the safe use of hand tools, power tools and  electrical test equipment.
  • The ability to communicate clearly at all levels within the organisation.
  • Flexible – is willing to undertake a range of tasks and duties vital for the effective and successful running of the contract.
  • Good at planning and organisation with the ability to manage to day to day workload of the team.

Required to work across all of Northumbria University estate and other locations as and when required

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.


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