Scientific Support Coordinator

Job Introduction

We currently have an opportunity for a Scientific Support Coordinator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• To provide a dedicated hybrid of the procurement and support services co-ordinatior roles to the R&D groups as part of the scientific services support team (PSC, LSC, SSC, ISC).
• Responsible for the collation and ordering of laboratory, consumables and services as requested by users via various online systems and processes
• Support contract management raising of PO’s for external third parties (CLM contracts)
• To be the first line of support for infrastructure, purchasing, engineering, IT and other service requests; reporting of faults and ensuring these are closed out in a timely fashion
• Ensure that orders are accurately processed and in a timely manner for all departments within GSK CHR&D
• Resolve missing/incorrect/back/consolidated orders and missing PO numbers
• Closely monitor all invoices and process within the preferred time frame.  This will include invoice discrepancies/credit note processing/process documents/good receipting and approve/reject/code invoices.
• CERPS SME- Super user supporting CERPs team/GSK and Sodexo.
• Work with the CERPs concierge team on a regular basis, keeping CERPs knowledge up to date, attending meetings. 
• Responsibility to challenge cost saving/cost avoidance,
• Obtaining bulk quotes to maximise savings, pricing, stock availability.
• Any cost saving/avoidance to be logged, and reported to the GSK CHR&D representative
• Keep all orders directed to GSK preferred suppliers.  Follow GSK procedures and challenge users going outside this policy
• Liaise closely with Procurement, Finance, Smart-order, Sodexo Goods In team and GSK suppliers to resolve any delivery issues.
• Arranging item returns via End user, Suppliers and Goods In
• Contribute/ assist in championing the need for continuous improvement.

• To be receptive and adaptive to change in a fast-moving environment.
• Fostering results oriented productive relationships with clients and customers by delivering operational excellence
• Provide guidance to the customer base by living the Sodexo values, promoting GSK and Sodexo by acting as an ambassador when carrying out duties
• Operate to the standards set out in the Statement of Work and to the agreed performance targets where applicable and as directed by your line manager.
• As directed provide information or data relating to the metrics reported at site governance level to your line manager.
• Measure your own performance by completing the annual PDR with your line manager. Be responsible for your own development.
• To work in conjunction with other members of the scientific services support team to share best practice, key learning’s
• Fully participate in all Employee Engagement activities as directed by your line manager.
• Ensure all communications are timely, accurate and promote Sodexo’s core values
• Continually look to contribute ideas and new initiatives within the site, demonstrating forward moving business and innovation to clients and share these through the Transformation process
• Adhere to all company & client policies, procedures, site rules and regulations. Comply with all company & client procedures relating to Health & Safety & safe working practices.
• As and when required assist with other tasks within your capabilities to maintain and improve services within the premises.
• Attend training sessions as and when required.

   

  Shopper Procurement Management:

• Be a super user of the procurement systems (e.g.: CERPS, Stockboss, Comet)
• Be a self-supporting super shopper and therefore empowered to support the local R&D shopper community
• Utilise the comprehensive training and provided skill set to be able to coach the R&D shopping community.
• Seek opportunities to deliver cost savings and/ or cost avoidance and track the benefit
• To coordinate/oversee lab stocks through kanban by liaison with site stores and seek opportunities to streamline stock.
• Ensure appropriate tracking and safe delivery and storage of goods

   

  Areas of Additional Support:

• To provide a general induction/orientation for new staff members
• To provide coordination of a 5S lean service
• To act as the first line of support for equipment maintenance/repair; liaison with LIS (Laboratory instrument support)
• To coordinate the working environment including space and availability of PPE
• To coordinate the removal of waste from labs
• To carry out regular health & safety inspections
• To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff
• To maintain lab documentation as necessary

The Ideal Candidate

Skills, Knowledge and Experience

• Strong customer service and relationship building skills and experience
• Service orientated attitude combined with innovative thinking
• Strong team player within a high-quality customer service operation
• Knowledge and awareness of the Pharmaceutical Industry.
• Procurement experience desirable.
• Be self motivated and work under pressure to balance conflicting deadlines is essential
• Communicate effectively with a wide range of customers and multi-service team service personnel to achieve results
• Database / IT / Financial ordering systems experience desirable.
• Good eye for detail
• Confident in dealing with customers and clients at all levels in an appropriate manner
• Experience in using a range of IT products to generate reports (Word, Excel etc.)
• Highly customer focussed and a proactive problem solver / innovative thinker.
• Experience working in a standards/compliance environment
• Smart professional appearance. Positive approach to working as a team

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support exforces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.