Sales Administratror
Job Introduction
We currently have an opportunity for a Sales Administrator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. The Sales Administrator will interact with our customers, colleagues and suppliers ensuring a prompt, professional and efficient service, in terms of initial telephone or e-mail response, accurate recording of data and diary management.
Role Responsibility
Sales Process
• Adhere to sales process, reporting directly to the General Manager and secondly to the Sales Executive, in the absence of the General Manager
• Reports on sales/viewings data and drive improvements
• Ensure data integrity is maintained
• Provide event quotations and manage the administration of event bookings
• Works as part of a team fostering and enhancing sales opportunities within the National Football Stadium, Windsor Park
Customer service
• To accurately record details of the caller, problem and prioritise / action and ensure that line managers are aware of situations which could develop into issues
• To respond quickly and efficiently to incoming telephone, email, online forms, web portal and facsimile messages in line with client service levels. Attention to detail when obtaining and inputting information
• To achieve a high degree of customer, colleague and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures
The Ideal Candidate
Essential
Technical Competencies
• Experience of telephone call handling and developing productive working relationships with key customers and suppliers
• Basic understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation
• Computer literate with good keyboard skills
Desirable
Technical Competencies
• Knowledge of computer databases and their applications
• Ideally be qualified to NVQ level 2 or 3 in Customer Service or Call Handling
• Experience of working with, and developing KPI’s and measurement information in a similar environment
• RSA level I keyboard skills or equivalent European Computer Driving Licence (ECDL) Level I
• Microsoft Word – Basic level
• Microsoft Excel – Intermediate level
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
