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Retail Supervisor

Please Note: The application deadline for this job has now passed.

Job Introduction

Job Purpose

  • To lead a team of Retail Service Assistants and ensure high standards of restaurant and retail services within designated locations on the site at all required times.

Role Responsibility

Accountabilities or “what you have to do”

  • Good interpersonal skills at all levels
  • Ability to be an effective team player
  • Experience of supervising employees within a service environment and maximising the performance of the team
  • Exchange information with Retail staff in relation to rotas, service and training matters.This is to include :
  • Ensuring staff know the daily service
  • Daily Special promotions
  • Presentation/Display of Stock items for Sale
  • Pricing of all products
  • Description of Products
  • Ensuring correct uniform and friendly and courteous manner to customers
  • Knowledge of work procedures, practices and equipment for retail service including :
  • Ensuring staff observe strict security procedures when dealing with cash transactions
  • Resolving staffing issues, reorganise service delivery at short notice to ensure standards maintained.
  • To compile and organise six monthly training sessions with staff to cover areas specified in Training Record Cards
  • Organise a timetable of “on the job” training to cover all aspects of the job with a view to compiling work schedules
  • Compile daily and weekly staff rotas and ensure that they are adhered to and the keeping of up to date staff holiday charts.
  • Compile daily and weekly cleaning schedules and ensure that they are carried out by regular daily checks covering all areas.
  • Safe use equipment
  • Provide retail service to patients, visitors and clients in accordance with agreed specification to achieve high standard of service
  • Ensure that all statutory regulations regarding safety, fire and hygiene are compiled along with any Trust specific codes of practice
  • Ensure the relevant bookkeeping and Quality Monitoring systems are completed to the specified standard, in particular wages, labour and income control and raw material control
  • Report and record any mechanical or electrical defects and the need for repair
  • Ensure compliance with cash handling procedures and be accountable for the accuracy of the cash takings.
  • Check and be responsible for the receiving and storing of all purchases and overall security of staff during working hours on duty.
  • Ensure safe use of a range of equipment and appliances
  • Daily responsibility for leading a team in the retail function.
  • Day to day supervision responsibility for the retail staff including training, appraisal, first line disciplinary and absence action.
  • Participate in the training and in the induction of new staff, attending training and development events in support of the role.
  • Report accidents or injuries in accordance with company procedures
  • Responsibility for Information Resources
  • Complete monitoring as required throughout all areas of responsibility
  • Monitor and maintain accurate records in accordance with company procedures.
  • Carry out routine Quality Control Audits and measure customer satisfaction levels of each aspect of the Retail Services.
  • Participate in Staff surveys as required.
  • Take appropriate action to ensure operation to all health, hygiene and foodpreparation and service procedures referring to line manager as necessary.
  • Ensure all services are directed and provided within the laid down operational procedures in particular being “hands on” at peak service periods.
  • Walking around the site, sitting at a computer, standing.Some manual handling of stores and equipment.
  • Concentration required when checking stores and equipment, completing forms, using machinery, compiling rotas, completing audits
  • Carrying out informal counselling and appraisals for staff.
  • Impart news regarding performance or operational issues to staff
  • Be able to work under pressure and be flexible, including work at weekends and bank holidays.
  • Working in an in closedlocation
  • Long periods of standing
  • To take every reasonable opportunity to maintain and improve your professional knowledge and competence
  • To participate in personal objective setting and review, including the creation of a personal development plan
  • Managers who have responsibility for supervising/managing people must comply with the guidelines that can be found in the “Code of Conduct for NHS Managers”
  • The principles of “Improving Working Lives” must be upheld at all times
  • To take reasonable care for your own Health and Safety and that of any other person who may be affected by your acts or omissions at work
  • To co-operate with the Manchester Central Hospitals Trustin ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to
  • To ensure that confidentiality is maintained at all time
  • To promote equality and diversity in your working life ensuring that all the staff and patients who you work with feel valued and treated in a fair and equitable manner
  • Infection Control is everyone’s responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts’ Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA.
  • All staff employed at the Manchester Central Hospitals Trusthave the following key responsibilities:
  • Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and between each patient contact.
  • Staff members have a duty to attend mandatory infection control training provided for them by the Trust.
  • Staff members who develop recurrent skin and soft tissue infections and other infections that may be transmittable to patients have a duty to contact Occupational Health.

Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”

  • Staff fully trained to meet the demands of their duties
  • Client Confidence with all services being provided
  • Undertake regular and effective promotions for all nominated dates/periods

The Ideal Candidate

Skills, Knowledge and Experience


  • Retail Experience
  • Supervisory Experience
  • Customer Focused
  • Excellent Time management
  • Self-Motivated and innovative
  • Ability to work effectively as part of a team
  • Flexible approach to the role
  • Ability to work well under pressure


  • Computer Literacy
  • Experience of working within a healthcare establishment
  • Previous Catering experience
  • In depth knowledge of food safety regulations
  • Basic Food Hygiene Certificate
  • Manual Handling Certificate

Package Description

Job Introduction

We are currently looking to recruit a Senior Sandwich Artists at one of our Subway outlets. You will assist the manager in the overall store management of the Subway store, ensuring the prompt and efficient preparation and service of all food, whilst maintaining the cleanliness and hygiene of the Unit.

You will provide an end to end service which includes greeting customers and preparing their orders, using Point of Sale system/cash register to record the orders and compute the amount of the bill and collect payments.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Main Responsibilities

  • Organise and assist in the preparation and presentation of all food service (participating as necessary) at the required time
  • Demonstrate a complete understanding of menu items and explains it to customers accurately. Exhibit a cheerful and helpful manner when dealing with all customers
  • Check products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift
  • Understand and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual
  • Account for all forms of money, bread, etc. during the shift
  • Understand and adhere to proper food handling, safety and sanitisation standards while preparing food, serving food, and cleaning up
  • Perform light paperwork duties as assigned
  • Ensure that all food is prepared with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies
  • Organise any special function as required, some of which may occur outside of normal working hours
  • Take all necessary steps to ensure maximum security of the Subway, kitchen, store, office, safe and monies and any other areas under the Sodexo’s control.

The Ideal Candidate

  • Good standard of literacy and numeracy
  • Previous catering experience
  • Excellent interpersonal skills and ability to  communicate effectively with customers, clients, and staff at all levels
  • Good time management and organisational skills
  • Ability to work well under pressure
  • Ability to achieve and set standards and operate to performance criteria, with particular regard to hygiene
  • Sense of own initiative
  • Ability to work effectively as part of a team


  • Basic Food Hygiene Certificate
  • Previous experience of catering management
  • Computer literacy
  • Good standard of financial acumen

About The Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.


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