Retail Service Co-ordinator

Job Introduction

We are currently looking to recruit an experienced Retail Service Co-ordinator to be responsible for the delivery of a high-quality customer focussed service across the site to meet the needs of the visitors and staff at the hospital.

Working with the Head of Catering you’ll ensure that Retail Services are delivered to the contractual agreement in an efficient and effective manner within budgetary constraints and in compliance with all relevant legislation and Company Policies, whilst driving the development of the dining offer, ensuring budgetary targets and profit margins are achieved and maintained.

In this role you’ll build confidence in others and challenge the team to constantly excel in delivery to clients and customers to optimise operational and financial performance.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Take responsibility for ensuring compliance of the Retail team with all Company and Trust policies
• Be responsible for compliance on food and H&S legislation
• Liaise with dietary specialists to further enhance the patient dining offer
• Take responsibility for the recruitment and management of direct reports. This will include responsibility for their development which will include health & safety, communication of shared goals and ensuring that effective performance development reviews (PDRs) take place
• Champion the CARES programme to ensure all staff are committed to delivering high levels of customer service at all times communicated
• Ensure that health and safety standards are understood and delivered across the site. This must include any agency staff and all employees from their first date working on site
• Contribute to discussions with Head of Catering Services Manager regarding sharing ideas and best practice to improve site performance
• Ensure that payroll procedures are carried out correctly on a daily/weekly/monthly basis to ensure the accurate and timely payment of all staff under area of responsibility

The Ideal Candidate

• Proven experience in Retail Catering
• Experience of managing a team
• Experience of delivering training in Retail, using company guidelines
• Effective communication and customer care skills with patients, visitors, customers, clients, and staff
• Strong interpersonal skills and ability to communicate effectively
• Financial awareness in managing a large budget
• Understanding of relevant Health and Safety, Employment and other legislative requirements
• Strong attention to detail and adherence to standards
• Proven IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Ability to deal with stressful situations with a flexible approach to the role
• Analyse problems analytically, develop opportunities and implement innovative solutions.

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.  

40 hours per week, flexibility is a must.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.