Retail Manager

Job Introduction

We are currently looking to recruit an experienced Retail Manager to be a key member of the site management at Central Manchester University Hospital, with key responsibilities for the front and back of house services in retail units, ensuring excellent customer service and development of service offers.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Assist the Food Services Operations Manager to deliver budgeted profit and turnover for services and accounts
• Be responsible for ensuring compliance of own team with all Company and Trust policies and procedures whilst proactively responding to prevent and deal with issues of non-conformance
• Take responsibility for compliance on food and H&S legislation, ensuring effective communications with the local EHO and taking all necessary actions within area of responsibility 
• Financial management of the allocated budget, ensuring that stock levels, wastage and labour are effectively managed
• Ensure achievement of high levels of client and service user satisfaction, and monitor these on regular basis
• Use Kronos Scheduling tool to understand, analyse, manage and review retail outlets staffing requirements and demand
• Responsible for the recruitment and management of direct reports. This will include responsibility for their development which will include health & safety, communication of shared goals and ensuring that effective performance development reviews (PDRs) take place
• Promote effective two-way communication within all levels of staff in area. This will include ensuring that team briefings take place and that Company and Trust objectives and values are clearly understood
• Champion the CARES programme to ensure all staff are committed to delivering high levels of customer service and all other business stipulated programmes
• In conjunction with the Food Services Operations Manager, and the regional retail teams, continually review menus for retail services to ensure innovation and market trends are incorporated while profit margins are maintained
• Liaise closely with 3rd party contractors used on site to ensure that a quality and value for money service is provided. This will include the supply of any agency labour used and ensuring that the suppliers comply with all Company and Trust requirements.

The Ideal Candidate

• Proven experience of managing a diverse workforce within a multi-service environment
• Previous experience working in a customer facing role
• Experience of working within a retail/sales environment with proven record of managing to budget requirements
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly and professionally – dealing with emotive and changeable situations
• Ability to adhere to instructions, standards and procedures
• Ability to build relationships and show respect for other people
• Excellent customer service skills
• Excellent literacy and numerical skills

Desirable

• NVQ Healthcare support services, BICSc, CPSS
• Qualification in Food Safety and Hygiene standards, and Health & Safety
• HND in Hotel, Catering or Institutional Management
• Previous experience working in a healthcare environment
• Experience of working within a unionised environment
• Experience in the training and development of staff
• Experience of collaborative working within a joint hard and soft FM environment

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week, predominantly Monday to Friday but there will be a requirement to work weekends on a Duty Manager rota, flexibility is required

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.