Retail Manager

Job Introduction

We are currently looking to recruit an experienced Retail Manager to assist in the delivery of a high quality, timely, responsive, cost-effective and pro-active retail and hospitality service across the 3 sites at Doncaster and Bassetlaw Hospitals.

You’ll be responsible for the overall management and efficient operation of the Retail services which include the Hot Kitchen, Costa Coffee shop, Subway and Hospitality services; ensuring  that all retail sales are maximised and that all the services fully comply with all Food Safety & Health & Safety legislation.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Oversee a number of direct reports and indirect management of employees across the 3 sites
• Ensure that all retail outlets are fully stocked daily and that the quality of food is in line with the standards expected, and that the outlets are complying with the company audit requirements
• Be responsible for customer care within the retail outlets, monitor customer feedback and respond to any customer complaints in a timely manner
• Ensure staff are actively cross & upselling, and have a good knowledge of allergens
• Manage all aspects of working rosters including weekends and bank holidays
• Ensure company retail promotions, procedures and policies are followed
• Monitor the performance of staff, carry out performance reviews and provide training and coaching as necessary, and record on the appropriate documents

The Ideal Candidate

• Proven experience of managing catering operations
• Ability to monitor, lead and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
• Good standard of literacy and numeracy
• Good time management and organisational skills
• Financial awareness & understanding in managing budgets
• Understanding of relevant Health and Safety, Employment and other legislative requirements
• IOSH Working Safely Certificate
• Food Safety Level 3 Qualification

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week - weekend work included (on a rota) to cover the needs of the business

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying ;for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.