Retail Manager

Job Introduction

We are currently looking to recruit an experienced Retail Manager to assist in the delivery of a high quality, timely, responsive, cost-effective and pro-active retail and hospitality service across Queen's Hospital.

You will be directly responsible for the performance delivery of the Retail & Catering outlets plus any Sodexo branded outlets including vending.  We are looking for someone who has strong interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels, along with good time management and organisational skills.

If you feel you possess the above skills plus the ability to monitor, lead and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training – this is a fantastic opportunity for you.

Role Responsibility

• Support the line manager in the recruitment, support, control and discipline of staff according to the needs of the unit and within the procedure laid down by the company, keeping accurate, up-to-date personnel records for all staff as laid down in the Unit HR Manual;
• Take full responsibility for all Health and Safety, Risk Assessment, HACCP and staff training cards in the unit;
• Full compliance with Safegard, Regulatory Bodies such as EHO;
• Have special regard for the welfare of the establishment staff and to assist in organising monthly and effective staff meetings;
• Manage all aspects of working rosters including weekends and bank holidays;
• Lead a team with both front and rear of house;
• Adhere to strict deadlines as standard operating procedures;
• Carry out stock-takes and place orders for stock.
• Produce the weekly and monthly internal issues for sending down the line to the correct person responsible for checking prior to producing an invoice;
• Ensure company retail promotions, procedures and policies are followed;
• Report any malpractice to the line manager immediately;
• In support of the line manager, ensure all new staff are given a thorough induction to their job, the unit, the services offer, the Service Level Agreements, and the Company;
• Monitor the performance of staff, carry out performance reviews and provide training and coaching as necessary, and record on the appropriate documents;

The Ideal Candidate

Essential

• Qualifications- Good level of literacy and numeracy;
• Experience- Previous management experience in Retail and Catering services;
• Specific Skills- Good interpersonal skills and ability to communicate effectively with customers, clients and staff; Good time management and organisational skills; Computer literacy; Able to successfully implement changes;
• Personal Qualities- Ability to achieve and set standards and operate to performance criteria; Positive approach to learning in role and identifying own training needs as appropriate; Self-motivated; sense of own initiative; Ability to work effectively as part of a team; flexible approach to role.

Desirable

• Qualifications- Relevant higher level qualifications in functional speciality (i.e Catering, Facilities Mgt);
• Experience- Direct management experience of catering or general facilities management in a healthcare environment;
• Specific Skills- Knowledge of the healthcare sector.

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week.

Mainly Monday to Friday but will be required to work shifts including weekends and bank holidays as required to meet the needs of the business.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying ;for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.