Retail Manager - Coffee Shops

Job Introduction

We currently have an opportunity for a Retail Manager to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• To ensure the prompt and efficient running of 2 on site, branded coffee outlets, meeting brand and company standards.
• To ensure the coffee shops are ready for service, the correct menus and labels are printed and displayed; all counters are set up and sufficiently stocked.
• To promote excellence in customer service delivery through leading by example.
• To conduct a daily briefing with team members to ensure they are all aware of unit activity, promotions and specials.
• To ensure staff complete all temperature checks, daily cleaning duties and checklists and that all displays are re-stocked for the next day.
• Delegation of daily duties to team and planning of staff break times.
• To supervise a team of 6 Baristas/Food Service Assistants.
• To assist, when required, with counting cash takings from cashless card loaders and verify cash on site and prepare deposits for banking.
• To print cashless reports on all tills at the end of service each day and complete sales spreadsheet.
• To help deal with customer enquiries regarding cashless system and correspond with cashless provider to resolve any issues and update tills.
• To deal with any technical failures of cashless systems and report errors to the cashless provider as necessary.
• To report any maintenance issues via the FM Helpdesk and chase outstanding requests.
• To liaise with contractors for repair and maintenance of catering equipment, liaising with security, reception and Thales health and safety reps to ensure all necessary paperwork is provided, using e-mail and telephone.
• Ensure the coffee shops are spotlessly clean at the start and end of each day.
• To prepare, conduct and type up notes for small training sessions and weekly team meetings for your team.
• To handle any customer enquiries or complaints that may occur in a friendly and professional appropriate manner.
• Liaise with the kitchen team on any matters to do with food availability, quality or changes on a daily basis.
• Manage and monitor food and beverage production levels of the FSAs to minimise any wastage, reacting to upturns and downturns in business levels and communicate changes to your team.
• To communicate with other department heads on a daily basis and to cover for them in their absence, helping to supervise all frontline staff on site.
• To conduct regular stock checks of all retail and disposable items in your department and assist with other departments if required.
• Prepare a weekly rota for your team, ensuring all staff are cross-trained in all tasks and aspects of their job, recording any learning on their Training Record Card.

The Ideal Candidate

Essential
 

• Good standard of literacy and numeracy

• Basic Food Hygiene and basic Health & Safety Certificates (as a minimum)

• Computer literacy (as a minimum to be comfortable using MS Outlook, MS Word, MS Excel, Internet)

• A keen eye for detail and excellent ‘housekeeping’ standards

• Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels

• A ‘firm but fair’ approach with the team

• Good time management and organisational skills

• High standards of administration

• Ability to work well under pressure

• Ability to set and achieve standards and operate to performance criteria, with particular regard to hygiene and safety

• Positive approach to learning in role and identifying own training needs as appropriate

• Self-motivated and able to motivate others

• Sense of own initiative

• Ability to problem solve

• Ability to work effectively as part of a team and independently

• Flexible approach to role and duties

• Experience of stock taking and ordering

• A ‘can do, will do’ attitude

   

Desirable

• Previous retail management experience

• COSHH and HACCP awareness

• Experience of delivering training using company guidelines and materials

• Experience of conducting investigations and disciplinary hearings

• Experience of planning and holding minuted meetings

• Good financial acumen

• Ability to develop others through leadership, motivation, communication, coaching and training

• Cash handling skills

• Knowledge of cashless payment systems

Package Description

This role is for a Manager in our fully licensed Costa Coffee at Warrington General Hospital. The ideal candidate will have excellent coffee skills and knowledge of leading a team to brand standards.

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.