Restaurant Manager

Job Introduction

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France and RHS Chelsea Flower Show.

At Bateaux London we have three fabulous boats that offer an incredible dining experience on the water creating memorable experiences for our guests. As part of our on board management team we expect our fabulous managers to deliver world class service.

We are looking for a passionate individual who takes pride in the work they deliver and wants to join us at Bateaux London in developing and showcasing our incredible team whilst creating incredible experiences for our guests.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

• Manage standards and quality across all areas of the restaurant and front of house operation
• Work with the Front of House Manager and team to develop the restaurant product and standards of service
• Ensure that the restaurant operates to the highest standards at all times
• Ensure that the FOH set and close-down procedures are followed on a daily basis
• Ensure that the quality of the restaurant set up and preparation for service meets the required standard
• Carry out weekly liquor stock-takes
• Attend Operations meetings as required to obtain all relevant forthcoming cruise information
• Assist with the building of a Standards of Procedure Manual ensuring it is kept up to date
• Effectively manage Restaurant Supervisors and the Front of House Service team
• Manage guest billing and daily takings
• Manage guest boarding
• Ensure all daily departmental procedures are followed
• Effectively manage employee relations
• Receive and act upon all customer and client feedback
• Ensure that all accountable staff are adequately trained and skilled to the required level
• Prepare and manage the restaurant rota, ensuring that all shifts are covered in line with business objectives
• Fully deputise in the absence of the Front of House Manager
• Ensure effective management of light equipment and stock control
• Adhere to company credit, cash and purchasing policies at all times
• Ensure all departmental administration is completed including daily cruise reporting
• Conduct staff performance appraisals
• nsure that all casual agency staff have received health and safety and team briefing before their shift
• Comply with all Company policies, procedures and statutory regulations, including human resources, health and safety, safe working practices, hygiene, cleanliness, fire and COSHH
• Ensure all required health & safety records and procedures are adhered to at all times, including stock rotation and temperature records
• Ensure all quality control measures and hygiene systems are achieved at all times

The Ideal Candidate

• At least 2 years’ experience at supervisor level within a high volume restaurant environment
• Hospitality or event experience at supervisory level
• Able to communicate effectively through written form of communication
• Excellent spoken English
• Strong organisational skills
• Strong leadership skills
• Cash handling experience
• High standards of personal presentation
• Basic IT skills
• Good level of food and wine knowledge
• Coaching skills
• Good awareness of industry standards

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.