Job Introduction
- Today’s students are the next generation of role models and innovators; they are pioneers, trendsetters, adventurers, philosophers, artists, teachers and scientists. Our communities are where they live, learn and grow into their future roles within the university and the wider community. From the moment a student applies to live with us, they are guided through their journey with tailored welcome experiences, exclusive events and dedicated support throughout every step of the student pathway.
- The residency living coordinator position focuses on supporting the delivery of a comprehensive Residency Living Program, enhancing the quality of life and experiences of the residents in Northumbria University Accommodation. They need to be a ‘go to’ person who is visible; who will correspond regularly with students, employees and external stakeholders to keep them informed of Student Living and university developments relating to student accommodation and the Residency Living programme. They will support the RLM in creating strategies to increase student awareness and to promote engagement.
- The position requires an individual who is flexible enough to assume a variety of roles as dictated by the changing needs of students. It is crucial that an individual be able to relate well to others and handle administrative responsibilities. The RLC is more than just a friendly presence; they are the crucial link in creating an environment in which students develop independence and learn to live cooperatively with others.
- The nature of the RLC position is such that its responsibilities are determined not so much by a time clock or a calendar, but by the needs of residents and the department
- A real drive to make Student Living a market leader in everything it does with a specific focus on the Residency Living Program
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Support the RLM in designing and creating a comprehensive Blue Print of Residency Living to be shared with other Sodexo sites.
Role Responsibility
- To create a fun living experience for our residents, providing the best platform from which our students can excel at their studies. To support in creating an environment that gives a homely experience where students will choose to remain until they graduate – increased retention being the main goal.
- Coordinate welcome packs and events for student intake, that will enthrall new arrivals and be at a level above those of our competitors
- Support Open Days and coordinate welcome events for prospective students.
- Support in providing and maintaining a uniformed approach to communications to the students living in Sodexo managed buildings – Creating a comprehensive standard template library
- Provide and manage a communications plan throughout the year that enables Sodexo to continuously be able to communicate with students with regards to events, issues etc.
- Provide training and support to designated personnel across the portfolio to enable the best student experience possible
- Maintain and promote social media platforms and forums ensuring relevant local site information within University guidelines.
- Develop Sodexo’s Quality of Life Framework into the process and procedures of the Residency Living Plan
- Maintain all hard communications medium including site posters, advertisements and banners to engage with those students not yet on social media.
- Support the monthly newsletter in collaboration with local site staff assisting in the formulation of ideas, topics and themes that supports the overall student experience.
- Attend and participate in a select number of Life events meeting our residents and getting to know them better
- Provide photographs and updates of events and communications evidence for reporting purposes
- Support RLM in developing programmes, initiatives and campaigns to combat disciplinary issues
- Support on the student induction process with collateral and organisation with operational teams
- Support the locale in each of the building areas to help build a community spirit and a collaborative approach
- Support the local police and fire departments to build great relationships and collaborations
- Support local charities to foster relationships with students and a community feel
- Support local businesses to open employment opportunities for students
- Support the RLM in developing partnerships with local businesses, partners and stakeholders to take advantage of wider resources and maximise attendance at events.
- Secure student discounts with local businesses
- Keep up to date with competitor offers and provide options for improved use of existing facilities, evolvement of partnerships and events.
- Support on the delivery of student and customer surveys, mystery shopper initiatives and customer satisfaction questionnaires. Deliver results in customer and management meetings and to students, agree and implement corrective actions as appropriate
- A real drive to think outside of the box and ability to challenge the accepted norms of the current University structure i.e. Union involvement
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Support with the design of campaign
The Ideal Candidate
- This role requires a real people person
- Sound understanding of social media and communications strategies. Evolve the existing social media and grow the brand with other platforms i.e. Instagram, snapchat etc.
- Strong communicator with an ability to communicate to all levels effectively both in writing and orally
- Experience of building strong client and stakeholder relationships
- Able to present to large audiences
- Proven organisational skills
- Must understand the modern student expectations
- An ability to lead and influence people
- Extremely enthusiastic and confident around people
- Ability to work with an international student audience
- Excellent presentation skills
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Concierge Host
