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Reservation and Reception Supervisor

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Reservations and Reception Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Process cruise reservations received by phone into the Optimo booking system in line with the KPI framework when required and instrusted by the team manager and Respond to all emails received and process customer and agent bookings and enquiries

Comply with Optimo booking and data standards

Ensure the reservations team maintain standards and quilty across all areas of the business functions and they are provide with accurate and up to date product information

Process payments in line with company procedures – ensure all advance payments are received prior to the date of the cruise

Provide customers with accurate product information including Up Sell enhancements

Process third party orders such as flowers for special occasions

Ensure booking e-tickets checks are completed for all applicable reservations

Ensure table planning is accurately completed for all restaurant cruises and issued to the operations team on the agreed times

Undertake and supervise front line Reception duties

Ensure daily voucher recon is completed in a timely manner

Process incoming and out going unit mail

Receive and act up on all customer and client feedback

Manage and communicate ‘Stop Sell’ functions to 3rd party agents and company

Maintain professional and prosperous agent relationships

Update on line cruise availability in line with the Stop Sell report

Ensure all bookings are completed using the Mystery Shop framework and 100% monthly result is achieved

Assist with training of departmental staff

Support FAM trips and exhibations as required

The Ideal Candidate

Prior experience of team management

At least 2 years’ experience within the tourism and hospitality industry

Excellent written and spoken English

Basic numeracy

Computer literate

Effective telephone manner

High standard of personal presentation

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

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