Reservation and Reception Supervisor
Job Introduction
We currently have an opportunity for a Reservations and Reception Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
Process cruise reservations received by phone into the Optimo booking system in line with the KPI framework when required and instrusted by the team manager and Respond to all emails received and process customer and agent bookings and enquiries
Comply with Optimo booking and data standards
Ensure the reservations team maintain standards and quilty across all areas of the business functions and they are provide with accurate and up to date product information
Process payments in line with company procedures – ensure all advance payments are received prior to the date of the cruise
Provide customers with accurate product information including Up Sell enhancements
Process third party orders such as flowers for special occasions
Ensure booking e-tickets checks are completed for all applicable reservations
Ensure table planning is accurately completed for all restaurant cruises and issued to the operations team on the agreed times
Undertake and supervise front line Reception duties
Ensure daily voucher recon is completed in a timely manner
Process incoming and out going unit mail
Receive and act up on all customer and client feedback
Manage and communicate ‘Stop Sell’ functions to 3rd party agents and company
Maintain professional and prosperous agent relationships
Update on line cruise availability in line with the Stop Sell report
Ensure all bookings are completed using the Mystery Shop framework and 100% monthly result is achieved
Assist with training of departmental staff
Support FAM trips and exhibations as required
The Ideal Candidate
Prior experience of team management
At least 2 years’ experience within the tourism and hospitality industry
Excellent written and spoken English
Basic numeracy
Computer literate
Effective telephone manner
High standard of personal presentation
About the Company
Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.