Reprographics Operator

Job Introduction

We currently have an opportunity for a Reprographics Operator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

•    To provide a 5 star customer service experience to users
•    To build relationships with all levels of user
•    To report any Health & Safety concerns and carry out visual checks for any defects or possible near misses
•    To provide reprographic services between 08:30 -17:00
•    To produce and print documents, badges, menus and posters (up to size A0)
•    To answer emails and communicate face to face with customers
•    To collate and bind multi-page documents
•    To use a variety of Reprographic equipment including the    Guillotine, Laminator, Printers & Binding Machines
•    To laminate a3, a4 & a5 documents
•    To keep a record of jobs
•    Provide Holiday cover for mail room
•    To perform any other reasonable task
•    Training to be provided for all equipment
•    Flexible working hours around quarterly results

The Ideal Candidate

• Knowledge: To have knowledge of Adobe Photoshop & InDesign
• Quality/Compliance: Essential Ability to produce finished documents to a professional standard
• Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer
• Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment
• Initiative: Taking ownership of our work, doing what is needed without being asked, following through
• Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
• A high level of customer services / host experience in prestigious environments
• Relevant training, qualifications and experience to deliver services in line with role requirements
• Experience with focusing on individual customer requirements and care whilst meeting required service levels
• Awareness of the need to provide services in a sensitive manner such as not to affect AZ’s business, reputation or share value.
• Ability to handle feedback in a calm, structured and professional manner.
• Attention to detail
• Ability to challenge ideas and opinions in sometimes confrontational situations

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.