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Regional Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

  • The overall accountability and responsibility for the day to day management, co-ordination and control of all contract activity within designated region, as set out in the contract service specification, work package C
  • To actively promote and maintain a positive health, safety and wellbeing culture within designated con-tractual region
  • Responsibility for rigorous management of regional P&L account
  • Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
  • To maximise the profitability of the contract and manage costs effectively
  • Act as the operational interface between the client(s) and the account Manager/director (or equivalent)
  • Manage the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, act-ing as Sodexo primary representative on site
  • Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
  • Ensure that statutory requirements and company policies and procedures are followed and deadlines are met
  • Build long-term relationships with local customers and client representatives that add value and are based on mutual trust
  • Support the account manager/director (or equivalent) in the development of business strategy in line with current and emerging client needs
  • Contribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
  • Drive innovation and continuous improvement of people, systems, processes and services
  • Support the business development and regional management teams to identifying opportunities with other clients to maximise profit and growth
  • Embracing the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values


Role Responsibility

  • Full accountability of all designated sites including operational service delivery, financial management, client relationships, compliance and people management
  • Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon Centres of Excellence where appropriate
  • Effectively contribute to the business development pipeline through evaluation, review and recommenda-tions for additional scope of work and services to the client
  • Build a full understanding of contract scope and form (e.g. payment mechanisms, procedures and varia-tion control) and their importance when managing a site and the services provided, including the ability to calculate the rewards and penalties of meeting or not meeting KPIs
  • Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
  • Ensure the contract is being delivered in a profitable way and manage costs for the client and Sodexo
  • Understand Sodexo contract compliance policies and procedures
  • Develop strong working relationships with on-site customer(s)/client(s) and Agents and operate proactively in line with the Clients for Life Philosophy to enhance client retention and customer satisfaction, gain referrals for new business and attract new clients and customers
  • Utilise the Web of Influence to develop relationships with multiple tiers within the client organisation
  • Carry out regular contract performance review meetings with the client

The Ideal Candidate

  • Previous experience of operational management in a similar environment
  • People management experience
  • Ability to interpret and utilise financial and commercial information
  • Able to demonstrate working knowledge of word, Excel and Outlook
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
  • Manage multiple workloads and shifting priorities
  • Self motivated and able to work on own initiative within a team environment
  • IOSH managing safely Qualification
  • Experience of managing conflicting expectations of the client and consumer within one business area

Package Description

Competitive salary of £24,200 + benefits including pension, flexible benefits scheme through salary sacrifice, starting holiday entitlement of 20 days plus statutory 8 days per year.

As part of our commitment to improving the quality of life for our employees, Sodexo offers a flexible benefits scheme allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.


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