Regional Cluster Manager
Job Introduction
If you have senior management experience and are looking for a new challenge within Facilities Management then this could be the role for you
You will be accountable for leading and developing one of our Pharmaceutical contracts based in Yorkshire. Technical or Pharmaceutical experience is essential
Role Responsibility
- To provide leadership to the regional contract; in order to ensure operational alignment, consistency and best practice
- Be an ambassador for collaborative behaviour within the region and ensure that collaborative behaviours are displayed by all members of the team
- First point of escalation and issue resolution for all regional issues (see RACI)
- Provide specific leadership to the Customer Services Technical and Soft Managers at the Harrogate Site and act as first point of escalation
- Generally
- To provide leadership to other contracts within UK geography; in order to ensure achievement of client and Sodexo business objectives
- Pro-actively developing and building client and customer relationships via delivery of quality of life services
- To implement and maintain business improvement, process standardisation and improvement into all areas
- To provide thought leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM offer
- Responsible for delivery of business targets and maximising the profitability of the contract and deliver the required results
- Liaison and co-ordination with in-country/regional management and operational teams
- Lead, develop, manage and motivate a high performing team (Sodexo and Third Party) to the agreed standards ensuring that the client receives services of the highest quality
- Support the Operations and Account Director in the development of business strategy in line with current and emerging client needs
- Responsible for the day to day delivery of services to customers in line with UK Pharma consistent approach
The Ideal Candidate
- Excellent oral and written English
- Either Technical or Pharma experience
- Experience of having operated successfully within an outsourced B2B environment
- Proven knowledge & experience of working within a regulatory environment
- Demonstrable track record of developing successful operational strategies
- Exceptional client relationship management skills
- Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
- Proven financial acumen essential with commercial experience and business acumen
- Proven track record of initiating and leading demanding business change programmes
- Proven experience of developing profitable relationships with clients
- Proven experience in identifying and selling innovative and/or new business
- Excellent communication, influencing and facilitation skills
- High standards of numeracy and written communication, particularly sales/bid copy
- Customer and quality focussed; highly effective at building and improving customer relationships
- Capable of developing and implementing plan and growth strategy
- Challenges the status quo, innovative, ‘can do and improve’ attitude
- Self-motivated and able to work on own initiative within a team environment
- Ability to interpret and utilise financial and commercial information in order to drive sales growth
Package Description
Access to a variety of Sodexo benefits and discounts
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process