Receptionist

Please Note: The application deadline for this job has now passed.

Job Introduction

To ensure a professional and friendly reception that operates within Sodexo standards and client requirements by providing an excellent service to all guests and users of the hotel.

Role Responsibility

As a Reception Agent you will be responsible for:

To provide a professional reception service to all customers and to meet the clients expectations in line with the operational level agreements and to ensure only authorized personnel enter the building.
To adhere to the correct procedure for all staff, visitors and members entering the building.
To ensure that the client receives the highest possible standard of hospitality.
To answer the phones in a polite and friendly manner and deal with any request in a timely and efficient fashion.
To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
To ensure that visitors to the reception are greeted as soon as they enter the building and host/client are advised of their arrival.
To provide an excellent standard of client service.
Prepare daily and weekly forecasts in relation to users and occupancy in the hotel
Carry out cash and banking duties in line with company policy
To co-operate with all team members and undertake duties in the reception area as requested to ensure an efficient and effective service is delivered at all times.
To treat your team members at location as you would expect to be treated.
To register visitors into the system and contact the host to collect them and provide them with a pass.
Make sure that all guests are checked in and out efficiently with all the correct information needed and provide them with the guidance on the facilities and services.
To act as Emergency Coordinator in the event of any emergency exercise or actual event
Submission of reports as and when required
Identification of opportunities for service improvement or development within the conference environment
To ensure you meet Sodexo and Shell’s legal regulations on health and safety, food safety, hygiene and the environment.
Embrace and grow a ‘zero accidents culture’ by ensuring the accurate reporting of near misses and accidents as well as reporting any equipment defects to your line manager in line with company procedure
Ensure all company documents are completed with integrity and that due diligence is practiced at all time.
Continue to develop one’s own skills and knowledge within the position
Attend weekly team meetings to maintain levels of communication across the team
Able to work on own initiative within a team environment.
A positive working relationship with the client is evident
Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE
Duty Management cover of the hotel when required
Any other reasonable request as directed by the management

The Ideal Candidate

The successful candidate for this role will have:

Previous experience in a similar role
Excellent communication skills both written and verbal
Basic numeracy
Computer literate
Effective telephone manner

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary	£8.76 - £8.76
Frequency	Hourly
Job Reference	SDX/TP/504540/37922
Contract Type	Permanent – Part Time
Closing Date	17 November, 2018
Job Category	Reception
Business Unit	UK Energy & Resources
Location	Woodbank Hotel, North Deeside Road, Pitfodels, Aberdeen, Scotland
Posted on	17 October, 2018

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