Receptionist

Job Introduction

We currently have an opportunity for a Front of House Coordinator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

The first impression of our client business, this role needs to deliver impeccable service excellence with attention to detail, always anticipating customer needs.  Immaculate appearance and cleanliness is a prerequisite.

This position requires an individual who is a team player with a methodical approach, excellent communication, organisational & planning skills with the ability to challenge and review services.

The role requires a warm, friendly & dynamic individual with the ability to multi task in a pro-active team to deliver an exceptional level of service.

Ensuring all building occupants, visitors and guests receive the highest level of service in a pleasant clean and safe environment.

To proactively control and develop the coordination, planning and organisation of the Front of House Services including – Reception, Visitor Lounge, Switchboard services, Concierge, Meeting Room Bookings, Event Planning and any other associated services.

Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”

• All guests, visitors and employees receive expectable experience, all interactions are professional, efficient and service is offered with sincerity, passionate, professionalism with a friendly and considerate approach.
• All telephone calls are handled within the service level agreements and in line with the switchboard principals, information is accurately recorded and maintained
• All meeting rooms are maintained to the highest standards, proactively reporting any faults to ensure service remains unaffected
• All events are managed successfully in line with the company standards
•  All tasks completed accurately, effectively and within service levels
• Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed performance, qualitative and financial targets
• Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH
• To be agreed with Line Manager for particular location.  K.P.I’s to be monitored as part of performance review and appraisal process
• Solid knowledge and understanding of the client business to ensure accurate and concise information is offered.
• All Front-of-House personnel maintain a good working knowledge of the local area such that they can readily advise individuals on local services and amenities that they may require either for personal or business use
• Flexibility is offered to support business requirements, taking on additional responsibilities as required
• Strong team relationships, with open communication, offering support and understanding able to positively deal with any challenges honestly without escalation or conflict

   

The Ideal Candidate

Essential

Previous experience of providing similar service as part of a multi-skilled workforce to blue chip organisations or within prestige environments such as 4/5 star hotels with a strong focus on service excellence. 

Understanding and experience of ensuring focus is on individual customer needs, capable of anticipating any needs whilst meeting required service levels.

Immaculate appearance and cleanliness principles, understanding the needs of the client, willing to adjust to their requirements. 

Exceptional written and verbal communication skills, capable of conversing with people of all levels. 

Reliable and trustworthy with ability to work on own.

Flexibility that is focused to delivering exceptional customer service.

Attention to detail, with strong organisational skills with a Can Do Attitude.

Excellent listening, prioritisation and interpersonal skills.

Ability to handle feedback in a calm, structured and professional manner.

First-rate computer skills, proficient in the latest technology.

A friendly and positive team player, who can work with people at all levels.

Flexibility to the business needs.

Desirable

First aid trained.

Self motivated and able to work without supervision

Conferencing and AV technical knowledge

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.